Presales AI Architect for Enterprise Impact (Remote)

Genesys Cloud Services, Inc.; Las Vegas (NV); On-site; USD 135,000 - 237,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules and work from

Development and career growth

Open Time Off + 10 paid holidays

401(k) matching program

Adoption Assistance

Fertility treatments

Job summary

Genesys is seeking a Senior AI Architect, Presales to shape how global enterprises apply AI to customer experience. Lead solution architecture across self-service, agent assistance, journey management and back-office automation, working with LLMs, RAG, and enterprise integrations to deliver reliable, scalable business outcomes.

You will partner with sales, Professional Services, Product Management and Engineering to move opportunities from discovery to production pilots, guiding CIO/CTO

Qualifications

• 7+ years designing and architecting enterprise AI solutions with hands-on LLMs, orchestration, and tool use.
• Architectural judgment across model selection, latency, cost, governance and security.
• Experience integrating AI with enterprise platforms, RESTful APIs and cloud ecosystems.
• Real-time enterprise solutions for voice and digital channels with scalable architectures.

Responsibilities

• Architect production-ready AI systems for customer experience use cases combining LLMs, RAG, tools, and orchestration.
• Design scalable knowledge architectures and embedding strategies to improve response quality and freshness.
• Establish AI evaluation and observability frameworks linking accuracy, cost and governance.
• Engineer contextual AI experiences using real-time data for multi-channel consistency.
• Drive presales engagements with solution demonstrations, pilots, and KPI alignment.
• Develop and validate AI prototypes through production pilots with cross-functional teams.
• Demonstrate Genesys Cloud AI value by connecting platform capabilities to business outcomes.
• Scale field capability with reusable assets and enablement for solution consultants and partners.

Skills

AI architecture

LLMs integration

RAG systems

Orchestration patterns

Agentic AI

Tools

Cursor

OpenAI Codex

Kiro

Job description

Genesys is seeking a Senior AI Architect, Presales to shape how global enterprises apply AI to customer experience. Lead solution architecture across self-service, agent assistance, journey management and back-office automation, working with LLMs, RAG, and enterprise integrations to deliver reliable, scalable business outcomes.

You will partner with sales, Professional Services, Product Management and Engineering to move opportunities from discovery to production pilots, guiding CIO/CTO