Senior AI Architect, Presales — Enterprise AI Solutions

Genesys Cloud Services, Inc.; Phoenix (AZ); On-site; USD 135,000 - 237,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Telehealth coverage

Flexible work schedules and work from

401(k) matching program

Adoption Assistance

Fertility treatments

Job summary

Genesys Cloud Services, Inc. seeks a Senior AI Architect, Presales to shape how global enterprises apply AI to customer experience.

You will lead solution architecture across self-service, agent assistance, journey management and back-office automation, working with LLMs, RAG, and enterprise integrations. You will partner with sales, Professional Services, Product Management and Engineering to move opportunities from discovery to pilots, demonstrate value through technical demos, and guide

Qualifications

• 7+ years of enterprise AI design and architecture experience.
• Experience with LLMs, RAG, and AI orchestration patterns.
• Strong executive communication with CIO/CTO stakeholders.

Responsibilities

• Architect production-ready AI systems for customer experience use cases.
• Design scalable knowledge architectures and integration strategies.
• Establish AI evaluation and observability frameworks.
• Engineer contextual AI experiences using real-time data and signals.
• Drive presales engagements through technical discovery and pilots.
• Develop reusable technical assets and enablement for field teams.

Skills

Architectural design

LLMs

RAG

AI orchestration

Tool use

Prototyping

Executive communication

Tools

Cursor

OpenAI Codex

Kiro

Job description

Genesys Cloud Services, Inc. seeks a Senior AI Architect, Presales to shape how global enterprises apply AI to customer experience.

You will lead solution architecture across self-service, agent assistance, journey management and back-office automation, working with LLMs, RAG, and enterprise integrations. You will partner with sales, Professional Services, Product Management and Engineering to move opportunities from discovery to pilots, demonstrate value through technical demos, and guide