Prepaid Card Claims Investigator

U.S. Bank; Tempe (AZ); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Short-term and long-term disability

Parental leave and pregnancy leave

401(k) and retirement plan

Paid vacation

Up to 11 paid holidays

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is seeking a Prepaid Claims Specialist to investigate and resolve prepaid card disputes, unauthorized transactions, and related claims. This role focuses on back-office investigation, case management, and compliance with applicable policies and regulations.

Based in Tempe, AZ, the position requires working from the Tempe location three or more days per week and involves researching activity, initiating chargebacks, and collaborating with business partners to ensure timely resolution.

Qualifications

• Analytical, investigative thinking with ability to assess evidence.
• Excellent customer service orientation and communication.
• Ability to manage multiple cases in a fast-paced environment.

Responsibilities

• Investigate prepaid card disputes and fraud cases and resolve claims.
• Research account activity and analyze information from multiple sources.
• Initiate chargebacks and recovery efforts when applicable.
• Review documentation and maintain accurate case records.
• Process claim-related transactions and correspondence.
• Prioritize multiple cases while meeting quality and productivity standards.
• Adapt to changing regulations and procedures.
• Collaborate with partners to ensure timely claim resolution.

Skills

Analytical thinking

Customer service

Time management

Verbal and written communication

Investigation skills

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Prepaid Claims Specialist to investigate and resolve prepaid card disputes, unauthorized transactions, and related claims. This role focuses on back-office investigation, case management, and compliance with applicable policies and regulations.

Based in Tempe, AZ, the position requires working from the Tempe location three or more days per week and involves researching activity, initiating chargebacks, and collaborating with business partners to ensure timely resolution.