Debit Fraud Claims Specialist

U.S. Bank; Overland Park (KS); On-site; USD 28,000 - 31,000; Full time

Job summary

U.S. Bank in Overland Park, KS is seeking an Operations Processor to support debit fraud claim processing.

You will review claims, ensure provisional credit is issued within required timeframes, and determine next steps through clear communication with customers. You will handle inbound and outbound calls, enter data across multiple systems, and balance productivity with quality on cases of varying complexity.

Qualifications

• Strong verbal and written communication skills with customers and internal partners.
• Good time-management and organizational skills to meet production expectations.
• Proven commitment to high quality customer service.

Responsibilities

• Reviewing debit fraud claims and related transaction information for completeness and accuracy.
• Ensuring provisional credit and other required claim-processing actions are completed within applicable timeframes.
• Researching claim exceptions and determining the appropriate next action based on available information and established procedures.
• Completing data entry, documentation, research, and other processing activities across multiple operational systems.
• Maintaining productivity and quality while balancing cases with significantly different levels of complexity.
• Responding to customer questions through inbound calls and contacting customers when additional details are needed to finalize a claim.

Skills

Communication

Time management

Customer service

Attention to detail

Data interpretation

Adaptability

Multitasking

Education

High school diploma or equivalent

Job description

U.S. Bank in Overland Park, KS is seeking an Operations Processor to support debit fraud claim processing.

You will review claims, ensure provisional credit is issued within required timeframes, and determine next steps through clear communication with customers. You will handle inbound and outbound calls, enter data across multiple systems, and balance productivity with quality on cases of varying complexity.