Debit Fraud Claims Specialist

U.S. Bank; Tempe (AZ); On-site; USD 28,000 - 31,000; Full time

Job summary

U.S. Bank is seeking an Operations Processor to support debit fraud claim processing. You will assess claims, help ensure provisional credit within timeframes, and communicate with customers to finalize reviews.

The role involves data entry, documentation, and working across multiple systems to maintain accuracy and productivity. Responsibilities include reviewing claims for completeness, researching exceptions, and contacting customers as needed. This position requires in-person work at U.S.

Qualifications

• High school diploma or equivalent.
• Two to four years or more of operations services related work experience.

Responsibilities

• Reviewing debit fraud claims and related transaction information for completeness and accuracy.
• Ensuring provisional credit and other required claim-processing actions are completed within applicable timeframes.
• Researching claim exceptions and determining the appropriate next action based on available information and established procedures.
• Completing data entry, documentation, research, and other processing activities across multiple operational systems.
• Maintaining productivity and quality while balancing cases with significantly different levels of complexity.
• Responding to customer questions through inbound calls and contacting customers when additional details are needed to finalize a claim.

Skills

Strong communication

Customer service

Time management

Attention to detail

Data entry

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking an Operations Processor to support debit fraud claim processing. You will assess claims, help ensure provisional credit within timeframes, and communicate with customers to finalize reviews.

The role involves data entry, documentation, and working across multiple systems to maintain accuracy and productivity. Responsibilities include reviewing claims for completeness, researching exceptions, and contacting customers as needed. This position requires in-person work at U.S.