Fraud & Disputes Investigator I: Resolve Card Claims

Paysign, Inc.; Henderson (NV); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Paysign, Inc. seeks an Investigator I in its Fraud and Disputes department. The role is the primary contact for cardholders with fraud and dispute claims, handling intake through resolution and ensuring timely submissions and compliant communications.

The Investigator reviews transactions, collects documentation, and collaborates with Chargeback Specialists to support chargebacks while meeting SLAs and network timelines.

Qualifications

• 1+ year in customer service, call center, or similar role.
• Familiarity with disputes, chargebacks, or Regulation E preferred.
• High school diploma or GED required.

Responsibilities

• Handle inbound calls for new fraud and dispute claims and provide updates.
• Manage full life cycle of fraud and dispute cases from intake to resolution.
• Conduct investigative reviews of disputed transactions.
• Collect and review supporting documentation for chargebacks.
• Collaborate with Chargeback Specialists on claim details.
• Identify and report suspicious activity to Fraud Analyst team.
• Send correspondence on case status, provisional credits, debits, outcomes.
• Follow SOPs, card network rules, Regulation E requirements.
• Document activity in case management system; meet SLAs.
• Meet call performance, call quality, and case quality standards.

Skills

Attendance

Attention to detail

Communication

Empathy

Analytical skills

Procedural compliance

MS Office

Salesforce

Education

High school diploma or GED

Tools

Salesforce

Microsoft Office

Job description

Paysign, Inc. seeks an Investigator I in its Fraud and Disputes department. The role is the primary contact for cardholders with fraud and dispute claims, handling intake through resolution and ensuring timely submissions and compliant communications.

The Investigator reviews transactions, collects documentation, and collaborates with Chargeback Specialists to support chargebacks while meeting SLAs and network timelines.