Debit Fraud Claims Processor

U.S. Bank; Fargo (ND); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Paid holidays

Disability insurance

Parental leave

Adoption assistance

Job summary

U.S. Bank is seeking an Operations Processor to review debit fraud claims and determine next steps while providing excellent customer service. You’ll verify information, issue provisional credit within deadlines, and handle inbound/outbound customer calls across multiple systems.

Key duties include researching claim exceptions, data entry, and maintaining productivity across varying case complexities, with a requirement to work from a U.S. Bank location at least three days per week.

Qualifications

• High school diploma or equivalent.
• Two to four years or more of operations services related work experience.
• Strong communication with customers and internal partners.

Responsibilities

• Review debit fraud claims and related transaction information for completeness and accuracy.
• Ensure provisional credit and other required claim-processing actions are completed within applicable timeframes.
• Research claim exceptions and determine the appropriate next action based on available information and procedures.
• Complete data entry, documentation, research, and other processing activities across multiple systems.
• Maintain productivity and quality while balancing cases with different levels of complexity.
• Respond to customer questions via inbound calls and contact customers for additional details to finalize a claim.

Skills

Verbal and written communication

Time management & organization

Customer service mindset

Adaptability

Attention to detail

Data interpretation

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking an Operations Processor to review debit fraud claims and determine next steps while providing excellent customer service. You’ll verify information, issue provisional credit within deadlines, and handle inbound/outbound customer calls across multiple systems.

Key duties include researching claim exceptions, data entry, and maintaining productivity across varying case complexities, with a requirement to work from a U.S. Bank location at least three days per week.