Premium Vehicle Delivery & Customer Experience Specialist

United States 1 AB Car Rental Services, Inc; San Francisco (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

On-the-job training

Paid time off

Medical, Dental and Other Insurance

401k retirement benefits

Employee discounts on car rental

Job summary

Avis Budget Group is seeking an on-site Avis First Customer Experience Specialist in San Francisco, CA. You will deliver premium, personalized service from doorstep to airport arrivals, ensuring flawless interactions and a warm, professional demeanor.

Ideal candidates have 1 year in customer service, strong communication skills, and the ability to work in a fast-paced environment. A valid driver's license and mobility to lift up to 50 pounds are required.

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using various mobile devices.
• Valid Driver’s License; ability to work outdoors in all weather conditions.

Responsibilities

• Act as the front-line customer experience specialist for Avis First customers, ensuring a seamless, personalized experience from delivery to collection.
• Deliver vehicles directly to customers and ensure smooth logistics for every rental.
• Collaborate with team members and management to coordinate timely vehicle delivery and collection.
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics and meeting locations.
• Greet customers warmly, assist with luggage, and provide an overview of the rental vehicle.

Skills

Customer service experience

Verbal and written communication

Tech proficiency

Valid driver’s license

Physical stamina

Job description

Avis Budget Group is seeking an on-site Avis First Customer Experience Specialist in San Francisco, CA. You will deliver premium, personalized service from doorstep to airport arrivals, ensuring flawless interactions and a warm, professional demeanor.

Ideal candidates have 1 year in customer service, strong communication skills, and the ability to work in a fast-paced environment. A valid driver's license and mobility to lift up to 50 pounds are required.