Premium Support Programs Manager - Enterprise Growth

Meltwater; Chicago (IL); Hybrid; USD 46,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Medical/Dental/Vision

401(k) matching

CalmApp

Hybrid work model

Professional development

Job summary

Meltwater is seeking a Premium Support Program Manager to optimize the Premium Support client journey, activate and fulfill the five pillars, and drive strategic conversations with accounts teams to translate requirements into actionable projects.

You will collaborate with sales and customer success, build strong client relationships, monitor consumption, and lead activations to boost satisfaction while ensuring high-quality delivery.

Qualifications

• Bachelor’s degree in Business/Marketing/Communication
• 4 years of SaaS experience with cross-departmental experience
• Experience in major business domains (Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, or Agency)
• Experience with large-scale implementations in the Enterprise sector
• Analytical skills to address business challenges
• Excellent written and verbal communication in English
• Hybrid work schedule; in-office 3 days a week
• Legally able to work in country of hire

Responsibilities

• Drive the execution of programs that achieve the client’s strategic objectives
• Manage a portfolio of Enterprise Premium Support clients
• Cultivate meaningful business relationships with clients
• Monitor Premium Support consumption and provide insights to the CSM
• Lead Premium Support activations and address feedback to boost satisfaction
• Collaborate with Premium Support teams to unify the five pillars and translate requirements into projects
• Foster internal collaboration to ensure seamless coordination and high-quality delivery

Skills

SaaS experience with cross-department

Executive-level communication

Boolean logic and data structuring

English proficiency

Education

Bachelor’s degree in Business/Marketing/Communication

Job description

Meltwater is seeking a Premium Support Program Manager to optimize the Premium Support client journey, activate and fulfill the five pillars, and drive strategic conversations with accounts teams to translate requirements into actionable projects.

You will collaborate with sales and customer success, build strong client relationships, monitor consumption, and lead activations to boost satisfaction while ensuring high-quality delivery.