Enterprise Premium Support Program Lead

Meltwater

Charlotte (NC)

Hybrid

USD 46,000 - 75,000

Full time

4 days ago

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Benefits offered by this job

Paid time off

Medical, dental, vision options

401(k) matching, life insurance, and福利

CalmApp subscription

Hybrid work style

Professional development opportunities

Job summary

Meltwater is seeking a Premium Support Program Manager to drive activation and fulfillment of our five Premium Support pillars for a portfolio of Enterprise Premium Support clients. You will collaborate with the accounts team to translate high-level requirements into actionable projects and tasks.

Join Meltwater’s dynamic environment that emphasizes growth, mentorship, and inclusive leadership. You will thrive in a hybrid setup and contribute to strategic conversations with clients and internal

Qualifications

Bachelor’s degree or above in Business, Marketing, or Communication.
4 years of SaaS experience with cross-departmental exposure.
Experience in major domains such as Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, or Agency.

Responsibilities

Drive execution of programs aligning with the client’s strategic objectives.
Manage a portfolio of Enterprise Premium Support clients.
Cultivate meaningful client relationships.
Monitor Premium Support consumption and provide insights to the account CSM.
Lead Premium Support activations and address concerns to boost satisfaction and client experience.
Collaborate with Premium Support teams to unify five pillars and translate requirements into projects.
Foster internal collaborations to ensure seamless coordination and deliver high-quality work.