Enterprise Premium Support Program Lead

Meltwater Group

Chicago (IL)

Hybrid

USD 110,000 - 145,000

Full time

9 days ago

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Benefits offered by this job

PTO

Medical/Dental/Vision

401(k) matching

CalmApp subscription

Hybrid work style

Job summary

Meltwater in Chicago, IL is seeking a Premium Support Program Manager (PSPM) to drive activation and fulfillment of our five Premium Support pillars. You will lead initiatives with the accounts team, turning high-level requirements into actionable projects and tasks that advance client outcomes.

The role requires a Bachelor's degree, 4 years of SaaS experience, and strong communication and analytical skills.

Qualifications

Bachelor's degree or above required.
4+ years of SaaS experience with cross-departmental experience.
Experience in at least one major business domain (Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, or Agency).
Experience with large-scale enterprise implementations and related challenges.

Responsibilities

Drive execution of programs that meet the client's strategic objectives.
Own a portfolio of Enterprise Premium Support clients.
Cultivate enduring and meaningful client relationships.
Monitor Premium Support consumption; provide insights and develop plans to address themes.
Lead Premium Support activations and address concerns to boost satisfaction.
Collaborate with Premium Support teams to align on a unified vision across five pillars.