Premium Suites Supervisor | Guest Experience Lead

Compass Group, North America; Evanston (IL); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Instapay

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Levy Sector at Ryan Field is seeking a Suites Supervisor to oversee luxury service within premium suites and VIP areas. You will lead a hospitality team, ensure top-tier service standards, and manage day-of-event operations to create memorable guest experiences for donors, season ticket holders, sponsors, and visitors.

The role emphasizes leadership, guest engagement, and seamless event execution, with a focus on maintaining safety and compliance while delivering exceptional hospitality

Responsibilities

• Deliver exceptional hospitality and service standards throughout premium suites and VIP spaces.
• Serve as a visible leader and point of contact for guests.
• Foster a culture of hospitality and service excellence.
• Anticipate guest needs and enhance the premium experience.
• Supervise and support premium hospitality staff during events.
• Conduct pre-event briefings.
• Provide coaching, feedback, and recognition.
• Oversee event-day operations.
• Coordinate with catering, operations, security, and facilities teams.
• Monitor staffing levels and deploy staff effectively.
• Maintain cleanliness and presentation standards.
• Escalate complex issues when appropriate.
• Ensure compliance with venue policies and alcohol service regulations.
• Maintain a safe environment for guests and team members.

Job description

Levy Sector at Ryan Field is seeking a Suites Supervisor to oversee luxury service within premium suites and VIP areas. You will lead a hospitality team, ensure top-tier service standards, and manage day-of-event operations to create memorable guest experiences for donors, season ticket holders, sponsors, and visitors.

The role emphasizes leadership, guest engagement, and seamless event execution, with a focus on maintaining safety and compliance while delivering exceptional hospitality