Premium Suites Lead — Elite Guest Experience

Levy Restaurants; Charlotte (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Instapay (early wage access)

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Levy Restaurants at Spectrum Center in Charlotte seeks a Suites Supervisor to assist daily operations of premium suite spaces. The ideal candidate has 1 year or more in a supervisory role and a passion for hospitality and guest service.

You will lead suite-level dining, manage guest recovery, build client relationships, ensure safety and sanitation, and support premium leadership initiatives while delivering heartfelt hospitality.

Qualifications

• 2+ years of experience in a food and beverage operational position.
• Passion for hospitality, food, sports & entertainment.
• Excellent interpersonal and management skills.

Responsibilities

• Ensures all suite level dining experience exceeds guest’s expectations
• Respond and assist in any departmental guest recovery service issues
• Regularly obtains feedback from clients and guests to improve operations
• Ensures team members are consistently delivering heartfelt hospitality to every guest
• Ensures show quality standards are maintained at all times
• Builds and maintains strong relationships with clients, guests, Levy team members
• Supports and communicates Company initiatives outlined by Premium leadership
• Create, modify and close sales checks in point of sale
• Employs good safety and sanitation practices
• Follows and enforces responsible alcohol service policies
• Executes required daily reporting in a timely manner
• Completes required department reports and complies information at month-end closing
• Ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook
• Uses all performance management tools to provide guidance and feedback to team members
• Promotes a cooperative work climate, maximizing productivity and morale
• Displays a positive attitude towards team members
• Other duties, as assigned

Skills

Interpersonal skills

Management skills

Hospitality passion

Job description

Levy Restaurants at Spectrum Center in Charlotte seeks a Suites Supervisor to assist daily operations of premium suite spaces. The ideal candidate has 1 year or more in a supervisory role and a passion for hospitality and guest service.

You will lead suite-level dining, manage guest recovery, build client relationships, ensure safety and sanitation, and support premium leadership initiatives while delivering heartfelt hospitality.