Premium Suites Manager: Lead Guest Experience & Service

Levy Restaurants; Memphis (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Retirement Plan

Paid Time Off

Parental Leave

Discount Marketplace

Employee Assistance Program

Job summary

Levy Restaurants in Memphis is seeking a Suites Manager to lead our premium suites and service teams, hiring, training, and developing staff while controlling costs and ensuring Levy standards are met at all times.

You will communicate Levy's culture, manage guest relations, and drive top-line sales to help the unit achieve its financial goals in a dynamic sports and entertainment environment.

Qualifications

• 2+ years of experience in a food and beverage operational position.
• Bachelor's degree in hospitality management preferred.
• High level of computer literacy.

Responsibilities

• Supports all company initiatives.
• Executes show quality standards at all times.
• Maintains positive relationships with guests and obtains regular feedback.
• Holds team accountable to steps of service to deliver great guest service.
• Ensures all security, safety and sanitation standards are met.
• Has excellent brand-specific culinary, wine and beverage knowledge.
• Effectively uses Purchasing and all financial control systems.
• Controls cost areas to assist the unit in meeting financial goals.
• Knows all financial areas and statements.
• Manages team to build top-line sales.
• Meets daily sales and cost goals.
• Hires hourly team who can deliver Levy operating standards and philosophies.
• Ensures that all team members adhere to guidelines as stated in Levy manuals.
• Promotes a cooperative work climate, maximizing productivity and morale.
• Teams unit to meet operational needs.
• Other duties, as assigned.

Skills

Hospitality ops experience

Leadership & team mgmt

Guest relations & service

Education

Bachelor's degree in hospitality management

Job description

Levy Restaurants in Memphis is seeking a Suites Manager to lead our premium suites and service teams, hiring, training, and developing staff while controlling costs and ensuring Levy standards are met at all times.

You will communicate Levy's culture, manage guest relations, and drive top-line sales to help the unit achieve its financial goals in a dynamic sports and entertainment environment.