Lounge Operations & Guest Experience Lead

Compass Group USA; Charlotte (NC); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Instapay (early wage access)

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Compass Group USA seeks an Executive Club Supervisor for Spectrum Center in Charlotte. The role delivers a polished guest experience, welcomes guests, coordinates with departments, and maintains a clean, efficient lounge environment.

You will act as a first point of contact for activities in the lounge, resolve issues, support culinary and leadership teams, and ensure timely arrivals and departures while upholding service standards in a fast-paced arena setting.

Qualifications

• Previous hospitality food & beverage experience required.
• Experience in executive client services preferred.
• Computer skills including MS Office products including Word, Excel, PowerPoint, and Outlook.
• Ability to stand/walk for extended periods of time.

Responsibilities

• Welcomes and acknowledges all guests.
• Anticipates and address guests and ownerships needs.
• Thank guests with genuine appreciation.
• Promotes teamwork and quality service through daily communications and coordination with other departments.
• Develops and maintains positive working relationships with Culinary and Leadership team to reach common goals.
• Responsible for initial set-up and presentation of space along with ensuring serving areas are always kept clean and in an orderly state.
• Provides a professional, efficient arrival and departure experience for guests while creating a memorable visit.
• Acts as first point of contact for all activities in the lounge, always remaining alert. Serves as point person, taking ownership of any challenges that may arise within the operation, resolving them, or following escalation procedures as required.
• Performs other duties as assigned.

Skills

Hospitality/F&B experience

Executive client services

Mobility/standing for long periods

MS Office proficiency

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Compass Group USA seeks an Executive Club Supervisor for Spectrum Center in Charlotte. The role delivers a polished guest experience, welcomes guests, coordinates with departments, and maintains a clean, efficient lounge environment.

You will act as a first point of contact for activities in the lounge, resolve issues, support culinary and leadership teams, and ensure timely arrivals and departures while upholding service standards in a fast-paced arena setting.