Premium Suites Lead - VIP Guest Experience

Compass Group, North America; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Instapay (early access to wages)

Health and Wellness Program

Associate Shopping Program

Discount Marketplace

Employee Assistance Program

Job summary

Levy Sector currently seeks a Suites Supervisor for Spectrum Center to oversee daily operations of the suite spaces and deliver exceptional guest service. The ideal candidate has 1 year+ of supervisory experience, a personable demeanor, and the ability to interact with high-profile guests with professionalism.

You will manage dining experiences, teamwork, and show quality while supporting leadership initiatives and safety protocols. This role is based on-site at the venue.

Qualifications

• 2+ years of experience in a food and beverage operational position.
• Passion for hospitality and guest service.
• Excellent interpersonal and management skills.

Responsibilities

• Ensure suite level dining experiences exceed guest expectations.
• Respond to and assist with guest recovery issues.
• Regularly obtain feedback to improve operations.
• Ensure team delivers heartfelt hospitality to every guest.
• Maintain show quality standards at all times.
• Build and maintain relationships with clients and Levy team members.
• Create, modify and close sales checks in POS.
• Follow safety, sanitation, and alcohol service policies.
• Complete department reports and month-end closings.

Skills

Hospitality

Interpersonal skills

Management

Supervisory experience

Food & beverage operations

Job description

Levy Sector currently seeks a Suites Supervisor for Spectrum Center to oversee daily operations of the suite spaces and deliver exceptional guest service. The ideal candidate has 1 year+ of supervisory experience, a personable demeanor, and the ability to interact with high-profile guests with professionalism.

You will manage dining experiences, teamwork, and show quality while supporting leadership initiatives and safety protocols. This role is based on-site at the venue.