Premium Suites & Guest Experience Manager

Delaware North; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with up to 4% company match

Annual performance bonus

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or professional certif­  

Friends-and-family discounts

Job summary

Delaware North Sportservice at Bridgestone Arena in Nashville, TN seeks a Premium Suites Manager to oversee the suites department on event days, delivering memorable experiences for guests and guiding a focused team.

You will hire and train food and beverage staff, supervise operations on events, partner with front and back of house management, and ensure compliance with safety, payroll, and inventory controls while maintaining high service standards.

Qualifications

• Minimum of three years' hospitality management experience.
• Strong managerial and leading ability.
• Experience with inventory, cost control, and purchasing.
• Financial management accountability and budgeting experience.
• Ability to analyze data and make decisions independently.
• Ability to work evenings, weekends, and holidays.
• No degree required.

Responsibilities

• Hire and train food and beverage team members in the suites department.
• Develop team members and provide ongoing job performance feedback.
• Schedule, coordinate, and supervise the suite food and beverage team members and operation on event days.
• Partner with front and back of house management to ensure event day operations are effective and a success for guests and team members.
• Handle guest relations and monitor adherence to quality assurance standards.
• Ensure compliance with federal, state, local, and company regulations regarding sale of alcohol, OSHA, payroll, and employment guidelines.
• Prepare monthly projection reports; ensure effective systems for cash, inventory, and payroll are in place.

Skills

Hospitality management

Team leadership

Budgeting

Inventory control

Data analysis

Availability evenings/weekends/holids

Job description

Delaware North Sportservice at Bridgestone Arena in Nashville, TN seeks a Premium Suites Manager to oversee the suites department on event days, delivering memorable experiences for guests and guiding a focused team.

You will hire and train food and beverage staff, supervise operations on events, partner with front and back of house management, and ensure compliance with safety, payroll, and inventory controls while maintaining high service standards.