Luxury Suites Lead — Guest Experience & Team Coach

Delaware North at Bridgestone Arena; Nashville (TN); Sur place; USD 57 308 000 - 68 770 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Health, dental, vision insurance

401(k) with company match

Paid vacation days and holidays

Résumé du poste

Delaware North at Bridgestone Arena is seeking a full-time Premium Services Supervisor in Nashville to lead a front-of-house team for luxury suites and premium club areas. You will ensure clean, stocked, and ready spaces for game day while delivering exceptional guest experiences.

The role includes training staff, managing inventory, and handling cash transactions with a focus on safety and service excellence. A dynamic, fast-paced environment offers growth opportunities.

Qualifications

• Minimum of 2 years of supervisory experience in front-of-house restaurant or high-volume environment.
• Experience with a POS system.
• Excellent guest service skills.
• Strong time management and organizational skills; ability to direct work of several associates.
• Good leadership and training skills; ability to teach others and delegate tasks.
• Basic math skills; ability to account for cash and inventory.
• No college degree required.

Responsabilités

• Supervises and coordinates premium club, suite, or restaurant staff, including training on standards and providing feedback.
• Analyzes and resolves problems with associates, guests, and operations with the Food and Beverage Manager.
• Learn and be comfortable with all food and beverage menu items to effectively complete transactions and answer guests’ questions.
• Maintain a clean, organized, stocked and safe area; report inventory and safety issues to Premium Coordinator.
• Completes and assists staff with opening and closing duties according to departmental standards.

Connaissances

Supervisory experience

Guest service

Time management

Leadership

Cash handling

Basic math

Formation

No college degree required

Outils

POS system

Description du poste

Delaware North at Bridgestone Arena is seeking a full-time Premium Services Supervisor in Nashville to lead a front-of-house team for luxury suites and premium club areas. You will ensure clean, stocked, and ready spaces for game day while delivering exceptional guest experiences.

The role includes training staff, managing inventory, and handling cash transactions with a focus on safety and service excellence. A dynamic, fast-paced environment offers growth opportunities.