Premium Services Supervisor

Delaware North at Bridgestone Arena; Nashville (TN); On-site; USD 57,308,000 - 68,770,000; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Health, dental, vision insurance

401(k) with company match

Paid vacation days and holidays

Job summary

Delaware North at Bridgestone Arena is seeking a full-time Premium Services Supervisor in Nashville to lead a front-of-house team for luxury suites and premium club areas. You will ensure clean, stocked, and ready spaces for game day while delivering exceptional guest experiences.

The role includes training staff, managing inventory, and handling cash transactions with a focus on safety and service excellence. A dynamic, fast-paced environment offers growth opportunities.

Qualifications

• Minimum of 2 years of supervisory experience in front-of-house restaurant or high-volume environment.
• Experience with a POS system.
• Excellent guest service skills.
• Strong time management and organizational skills; ability to direct work of several associates.
• Good leadership and training skills; ability to teach others and delegate tasks.
• Basic math skills; ability to account for cash and inventory.
• No college degree required.

Responsibilities

• Supervises and coordinates premium club, suite, or restaurant staff, including training on standards and providing feedback.
• Analyzes and resolves problems with associates, guests, and operations with the Food and Beverage Manager.
• Learn and be comfortable with all food and beverage menu items to effectively complete transactions and answer guests’ questions.
• Maintain a clean, organized, stocked and safe area; report inventory and safety issues to Premium Coordinator.
• Completes and assists staff with opening and closing duties according to departmental standards.

Skills

Supervisory experience

Guest service

Time management

Leadership

Cash handling

Basic math

Education

No college degree required

Tools

POS system

Job description

The opportunity

Delaware North Sportservice is searching for a full-time Premium Services Supervisor to join our team at Bridgestone Arena in Nashville, Tennessee. As a PremiumServices Supervisor you will lead a team of attendants, ensuring our luxury suites are clean, stocked, and ready for game day. You’ll experience the game day excitement, learn and grow your leadership skills, and be part of team committed to creating moments that matter.

Pay

$20.00 – $24.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Supervises and coordinates premium club, suite, or restaurant staff, including training on company and departmental standards and providing constructive and corrective feedback as needed
• Analyzes and resolves problems with associates, guests, and the operation with the assistance of the Food and Beverage Manager
• Learn and be comfortable with all food and beverage menu items to effectively complete financial transactions and answer guests’ questions
• Maintain a clean, organized, stocked and safe area. Immediately reports any low inventory and safety and maintenance issues to the Premium Coordinator
• Completes and assists staff with opening and closing duties as outlined according to departmental standards

More about you

• Minimum of 2 years of supervisory experience in front-of-house restaurant or foodservice position, in a high volume environment, required
• Previous experience with a POS system
• Excellent guest service skills
• Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead
• Good leadership and training skills; ability to teach others as well as delegate tasks
• Basic math skills; ability to accurately account for cash and inventory
• No college degree required

Physical requirements

• Ability to lift up to 50 pounds for set-up, service and clean up of suite
• Ability to stand and walk for entire length of shift, including walking up and down stairs and lifting as the work duties demand

Shift details

Days
Evenings
Events
Holidays
Weekends

Source: Hospitality Online