Premium Suites Experience Lead

Delaware North Co; Boston (MA); On-site; USD 66,000 - 88,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Annual Bonus

Paid Vacation

Parental Leave

Tuition Reimbursement

Employee Discounts

Job summary

Delaware North Sportservice seeks a Premium Suites Manager for TD Garden in Boston, MA. You will oversee the suites department on event days, delivering memorable guest experiences and leading a team to maintain high service standards.

The role requires hospitality management experience in high-volume venues, strong leadership, and budget oversight. Evening, weekend, and holiday availability is expected as events occur, with full-time employment and competitive compensation.

Qualifications

• Minimum of three years' hospitality management experience required, preferably in a high-volume setting.
• Strong managerial and leading ability.
• Experience with inventory, cost control, and purchasing required.
• Financial management accountability and budgeting experience required.
• Ability to analyze data and make decisions independently.

Responsibilities

• Oversee all suite operations for games, concerts, and special events.
• Ensure consistent, high-quality service across all suites.
• Recruit, train, schedule, and develop suite employees and supervisors.
• Manage labor budgets, scheduling, and productivity.
• Maintain inventory controls and minimize waste.
• Partner with culinary to ensure food quality, presentation, and timely execution.
• Oversee menu execution, ordering, replenishment, and dietary accommodations.
• Ensure compliance with food safety, sanitation, and responsible alcohol service.
• Ensure company policies, procedures, and deadlines are consistently met.
• Other duties as assigned by management.

Skills

Hospitality management

Team leadership

Inventory management

Budgeting

Data analysis

Availability evenings weekends

Job description

Delaware North Sportservice seeks a Premium Suites Manager for TD Garden in Boston, MA. You will oversee the suites department on event days, delivering memorable guest experiences and leading a team to maintain high service standards.

The role requires hospitality management experience in high-volume venues, strong leadership, and budget oversight. Evening, weekend, and holiday availability is expected as events occur, with full-time employment and competitive compensation.