Premium Suites Experience Lead

Delaware North at TD Garden; Boston (MA); On-site; USD 66,000 - 88,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Annual bonus plan

Paid vacation days and holidays

Parental bonding leave

Tuition reimbursement

Discounts for family and friends

Job summary

Delaware North Sportservice at TD Garden in Boston seeks a Premium Suites Manager to oversee the suite operations for games, concerts, and events, ensuring a memorable guest experience.

You will recruit, train, schedule, and develop suite staff, manage labor budgets and inventory, coordinate with culinary teams on food quality and service, and uphold food safety standards while meeting company policies and deadlines.

Qualifications

• Minimum of three years’ hospitality management experience in a high-volume setting.
• Strong managerial and leadership ability.
• Experience with inventory, cost control, and purchasing.
• Financial management accountability and budgeting experience.
• Ability to analyze data and make decisions independently.
• Ability to work evenings, weekends, and holidays.
• No degree required.

Responsibilities

• Oversee all suite operations for games, concerts, and special events.
• Ensure consistent, high-quality service across all suites.
• Recruit, train, schedule, and develop suite employees and supervisors.
• Manage labor budgets, scheduling, and productivity.
• Maintain inventory controls and minimize waste.
• Partner with culinary to ensure food quality, presentation, and timely execution.
• Oversee menu execution, ordering, replenishment, and dietary accommodations.
• Ensure compliance with food safety, sanitation, and responsible alcohol service.
• Ensure company policies, procedures, and deadlines are consistently met.
• Other duties as assigned by management.

Skills

Hospitality management

Budgeting

Inventory control

Data analysis

Team leadership

Flexible scheduling

Job description

Delaware North Sportservice at TD Garden in Boston seeks a Premium Suites Manager to oversee the suite operations for games, concerts, and events, ensuring a memorable guest experience.

You will recruit, train, schedule, and develop suite staff, manage labor budgets and inventory, coordinate with culinary teams on food quality and service, and uphold food safety standards while meeting company policies and deadlines.