Premium Sleep Guide & Mattress Expert

Saatva; Minneapolis (MN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid vacation

Annual bonus

401K with match

Employee discounts

Collaborative environment

Referral bonus

Job summary

Saatva is seeking a Sleep Guide to join our nationwide Viewing Room network, delivering immersive experiences and expert knowledge of Saatva mattresses. You’ll engage customers in-store, answer questions, and help guests choose products that support better sleep.

Ideal candidates have 1-2 years in retail or customer service, strong communication, and a genuine passion for helping others. This role offers competitive pay, benefits, and employee discounts in a dynamic team environment in

Qualifications

• 1–2 years of retail sales or customer service experience; training provided.
• 1 year of telecommunications or call center experience preferred.
• Exceptional oral and written communication skills.
• Strong interpersonal abilities to build rapport with customers and team members.
• Well-organized with multitasking skills and a commitment to high-quality results.
• Comfortable using personal computers and navigating multiple platforms.
• Positive attitude and team-focused mindset.

Responsibilities

• Deliver a world-class experience to our customers.
• Become a product expert to confidently assist customers.
• Respond to customer inquiries and resolve issues via phone, live chat, and in-person interactions on the showroom floor as needed.

Skills

Retail sales

Customer service

Communication

Interpersonal skills

Multitasking

Tech proficiency

Positive attitude

Job description

Saatva is seeking a Sleep Guide to join our nationwide Viewing Room network, delivering immersive experiences and expert knowledge of Saatva mattresses. You’ll engage customers in-store, answer questions, and help guests choose products that support better sleep.

Ideal candidates have 1-2 years in retail or customer service, strong communication, and a genuine passion for helping others. This role offers competitive pay, benefits, and employee discounts in a dynamic team environment in