Premium Services Supervisor

ASM Global; Fishers (IN); On-site; USD 19,000 - 28,000; Part time

Job summary

Legends Global at Fishers Event Center seeks a part-time Premium Services Supervisor to manage day-to-day operations of premium guest services during events. You will supervise hourly staff, coordinate with Kitchen and Warehouse, and ensure a high level of guest service.

Qualifications include at least 1 year of supervisory experience in a venue or restaurant, Serve-Safe certification, and an Indiana Server Liquor License with Indiana Excise training completion.

Qualifications

• Must have Serve-Safe certification.
• At least 1 year of supervisory experience in a venue or restaurant.
• Must possess Indiana Server Liquor License and Indiana Excise training completion.

Responsibilities

• Order, receive and prepare food items.
• Attend in-house event meetings and relay changes to departments.
• Oversee and direct hourly Premium staff.
• Communicate with Suite owners, guests and premium guests.
• Ensure timely requisitions to Warehouse and Kitchen.
• Coordinate with Kitchen on function timing and production.
• Liaise between Kitchen and Warehouse teams.
• Troubleshoot point-of-sale equipment.
• Supervise suite attendants/catering staff and premium club staff.
• Monitor suites/clubs during events to ensure high guest service.

Skills

Communication skills

Customer service

Organizational skills

Interpersonal skills

multitasking

Excel

Health department compliance

Education

Serve-Safe certified

Indiana Server Liquor License

Indiana Excise training completion

Tools

Excel

Job description

POSITION: Premium Services Supervisor

DEPARTMENT: Food & Beverage

REPORTS TO: Premium Services Manager

FLSA STATUS: Hourly, Non Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

Fishers Event Center has an excellent and immediate opening for a part-time Premium Services Supervisor at the Fishers Event Center. The Premium Services Supervisor requires an individual to have supervisory skills, customer service skills, positive attitude, knowledge of food preparation, oversee all areas in preparing location and area for day-to- day operation.

Essential Duties and Responsibilities

• Ordering, receiving and preparing food items
• Attend in-house event-related meetings and relays immediate changes with other departments
• Oversee and direct hourly Premium staff
• Must posses effective communication with Suite owners. Suite guests, premium guests
• Ensures all requisitions to the Warehouse and Kitchen are received in a timely manner, in accordance with Company policy.
• Coordinates with Kitchen on the timing and production of functions
• Must possess effective communications skills to liaise between Kitchen and Warehouse Teams
• Able to adequately trouble shoot point of sale equipment
• Oversees. Direct and assist suite attendants/catering staff, bartenders or premium club staff
• Check on suites and clubs throughout events to ensure a high level of gust service
• Maintaining all Suite and premium club equipment cleanliness
• Inventory and quality controls
• Working hours vary by show to include days, nights, weekdays, and weekends

Supervisory Responsibilities

Directly supervises all Premium personnel and stewarding staff. Carries out supervisory responsibilities in accordance with company policies and applicable laws.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
• Serve-safe certified

Education and/or Experience

• At least 1 year of supervisory experience in a similar venue or restaurant
• Must possess a valid Indiana Server Liquor License and certificate of completion of Indiana Excise training courses

Skills and Abilities

• Advanced oral and written communication skills.
• Strong orientation to customer service and ability to work with other staff members in the facility.
• Results oriented individual with the ability to meet required budgetary goals.
• Excellent organizational, planning, communication, and inter-personal skills.
• Ability to undertake and complete multiple tasks.
• Computer skills to include Excel programs.
• Must adhere to local Health Department codes.
• Ability to be creative with food presentations and maintain a quality product.

WORKING CONDITIONS

Location: Fishers Event Center

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires substantial daily activity including standing for 8+ hours, walking 20,000+ steps, lifting up to 50+ pounds, and manual dexterity to operate office equipment such as a computer is required.

This position may require work inside or outside of the building, as needed by events.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor