Premium Services Supervisor

Legends Global; Fishers (IN); On-site; USD 21,000 - 30,000; Part time

Job summary

Legends Global is seeking a part-time Premium Services Supervisor for the Fishers Event Center. The role requires supervising Premium staff, ensuring top-tier guest service, and coordinating with Kitchen and Warehouse teams during events.

You will manage food preparation, attend internal briefings, and uphold safety and quality standards while adapting to varying show schedules and guest needs across venues.

Qualifications

• At least 1 year of supervisory experience in a similar venue or restaurant.
• Must possess a valid Indiana Server Liquor License and completion of Indiana Excise training.
• Serve-Safe certification or equivalent food-safety training.

Responsibilities

• Ordering, receiving and preparing food items.
• Attend in-house event-related meetings and relay changes with other departments.
• Oversee and direct hourly Premium staff.
• Communicate effectively with Suite owners and premium guests.
• Ensure timely requisitions to Warehouse and Kitchen per policy.
• Coordinate with Kitchen on timing and production of functions.
• Liaise between Kitchen and Warehouse Teams with strong communication.
• Troubleshoot point of sale equipment as needed.
• Direct and assist suite attendants, catering staff, bartenders or premium club staff.
• Check suites and clubs to maintain high service levels.
• Maintain cleanliness of suite and premium club equipment; inventory and quality controls.
• Work hours vary by show, including days, nights, weekdays and weekends.

Skills

Advanced oral and written comms

Customer service orientation

Organizational skills

Inter-personal skills

multitask capability

Excel

Tools

Excel

Job description

POSITION: Premium Services SupervisorDEPARTMENT: Food & BeverageREPORTS TO: Premium Services ManagerFLSA STATUS: Hourly, Non ExemptLEGENDS GLOBALLegends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!THE ROLEFishers Event Center has an excellent and immediate opening for a part-time Premium Services Supervisor at the Fishers Event Center. The Premium Services Supervisor requires an individual to have supervisory skills, customer service skills, positive attitude, knowledge of food preparation, oversee all areas in preparing location and area for day-to-day operation.Essential Duties and Responsibilities· Ordering, receiving and preparing food items· Attend in-house event-related meetings and relays immediate changes with other departments· Oversee and direct hourly Premium staff· Must posses effective communication with Suite owners. Suite guests, premium guests· Ensures all requisitions to the Warehouse and Kitchen are received in a timely manner, in accordance with Company policy.· Coordinates with Kitchen on the timing and production of functions· Must possess effective communications skills to liaise between Kitchen and Warehouse Teams· Able to adequately trouble shoot point of sale equipment· Oversees. Direct and assist suite attendants/catering staff, bartenders or premium club staff· Check on suites and clubs throughout events to ensure a high level of gust service· Maintaining all Suite and premium club equipment cleanliness· Inventory and quality controls· Working hours vary by show to include days, nights, weekdays, and weekendsSupervisory ResponsibilitiesDirectly supervises all Premium personnel and stewarding staff. Carries out supervisory responsibilities in accordance with company policies and applicable laws.Qualifications· To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required· Serve-safe certifiedEducation and/or Experience· At least 1 year of supervisory experience in a similar venue or restaurant· Must possess a valid Indiana Server Liquor License and certificate of completion of Indiana Excise training coursesSkills and Abilities· Advanced oral and written communication skills.· Strong orientation to customer service and ability to work with other staff members in the facility.· Results oriented individual with the ability to meet required budgetary goals.· Excellent organizational, planning, communication, and inter-personal skills.· Ability to undertake and complete multiple tasks.· Computer skills to include Excel programs.· Must adhere to local Health Department codes.· Ability to be creative with food presentations and maintain a quality product.WORKING CONDITIONSLocation: Fishers Event CenterPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position requires substantial daily activity including standing for 8+ hours, walking 20,000+ steps, lifting up to 50+ pounds, and manual dexterity to operate office equipment such as a computer is required.This position may require work inside or outside of the building, as needed by events.NOTE:The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor