Guest Experience & Membership Growth Manager

Midwest Shooting Center; Wheeling (WV); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health, dental & vision

Employee discounts

Career growth opportunities

Job summary

Midwest Shooting Center in Wheeling, WV is seeking a Guest Services Manager to lead front-line sales and member growth initiatives. You will conduct one-on-one Sample Sessions, convert guests to memberships or training, and drive overall guest satisfaction.

This full-time role offers a base salary with performance incentives, health/dental/vision benefits, and employee discounts. You’ll work closely with location leadership to hit sales targets and grow a loyal member base.

Qualifications

• Strong one-on-one sales ability.
• Able to convert Sample Sessions into memberships or training.
• Organized with tracking and reporting of metrics.

Responsibilities

• Conduct one-on-one Sample Sessions with guests and convert them into memberships or training agreements.
• Drive Gross Training Sales (GTS) through personal performance and team collaboration.
• Partner with location leadership to meet and exceed sales and service goals.
• Follow up promptly and professionally with all leads, inquiries, and appointments.
• Coach and support team members in improving their membership and service conversion skills.
• Participate in regular team meetings to review metrics, refine strategy, and celebrate wins.
• Track and report sales data including conversion rates, training agreements, and membership sales.

Skills

Confident communicator

One-on-one sales

Highly organized

Job description

Midwest Shooting Center in Wheeling, WV is seeking a Guest Services Manager to lead front-line sales and member growth initiatives. You will conduct one-on-one Sample Sessions, convert guests to memberships or training, and drive overall guest satisfaction.

This full-time role offers a base salary with performance incentives, health/dental/vision benefits, and employee discounts. You’ll work closely with location leadership to hit sales targets and grow a loyal member base.