Premium Service Advisor - Customer Experience Champion

BMW of Asheville; Northfield Township (IL); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short- and Long-Term Disability

Paid Basic Life Insurance

401(k) Plan

Personal Time Off

Paid Training

Employee vehicle purchase plans

Health and wellness

Saturday Lunches

Discounts on products and services

Job summary

Fields BMW of Northfield is seeking a Service Advisor to own the customer experience in the service lane, greeting vehicle owners and explaining repair processes while coordinating technician scheduling. This role welcomes applicants new to automotive but with background in customer service, retail, hospitality, or similar fields.

The position offers a competitive pay range ($75,000 to $100,000 annually) with benefits including medical, dental, vision, disability coverage, 401(k), PTO, and

Qualifications

• Customer service experience and a friendly, organized demeanor.
• Ability to manage others and coordinate teams.
• Strong time management and communication skills.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience and perform additional tasks to leave a positive impression for the dealership.
• Provide concierge support for owner inquiries by phone or in person to ensure proper handling.
• Ensures daily inventory of technicians' time is allocated to service customers.
• Distribute work between technicians efficiently.

Skills

Customer service

Team management

Time management

Communication

Job description

Fields BMW of Northfield is seeking a Service Advisor to own the customer experience in the service lane, greeting vehicle owners and explaining repair processes while coordinating technician scheduling. This role welcomes applicants new to automotive but with background in customer service, retail, hospitality, or similar fields.

The position offers a competitive pay range ($75,000 to $100,000 annually) with benefits including medical, dental, vision, disability coverage, 401(k), PTO, and