Premium Pet-Care CSR: Elevate Guest Experience & Sales

K9 Resorts; Middletown (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Flexible scheduling

Training & development programs

Employee discounts and perks

Job summary

K9 Resorts in Middletown, NJ, is seeking a Full-Time Customer Service Representative to deliver exceptional guest experiences and drive reservations. You will engage with clients in person, over the phone, and by email, promoting services and upgrades while supporting pet care operations.

Ideal candidates have a sales mindset, strong communication, and the ability to multitask in a fast-paced team environment. Weekend/holiday availability is required.

Qualifications

• Strong sales mindset with confidence in closing and upselling services.
• Excellent communication and multitasking skills.
• Ability to thrive in a fast-paced, team-driven environment.
• Tech-savvy with experience using sales and scheduling tools.

Responsibilities

• Deliver 5-Star service at every interaction - phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Confidently recommend services, packages, and upgrades tailored to each pet.
• Lead engaging tours showcasing our luxury facility and standards.
• Serve as a brand ambassador at local events and community outreach.
• Check pets in/out and ensure accurate accommodations and care instructions.
• Document feeding, medications, and special instructions with precision.
• Assist with daycare, play sessions, and basic pet care tasks.
• Monitor pet health and behavior, escalating concerns immediately.
• Maintain cleanliness and sanitation standards throughout the resort.

Skills

Sales mindset

Communication

Multitasking

Teamwork

Tech-savvy

Tools

POS systems

Scheduling

Microsoft Office

Job description

K9 Resorts in Middletown, NJ, is seeking a Full-Time Customer Service Representative to deliver exceptional guest experiences and drive reservations. You will engage with clients in person, over the phone, and by email, promoting services and upgrades while supporting pet care operations.

Ideal candidates have a sales mindset, strong communication, and the ability to multitask in a fast-paced team environment. Weekend/holiday availability is required.