Premium Lounge Manager - Guest Experience Leader

Flik Hospitality Group; Houston (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

The Lounge Manager at Flik Hospitality Group supports daily lounge operations in a premium hospitality setting, ensuring guest satisfaction, service excellence, and adherence to food safety standards. You will partner with unit leadership to train staff, monitor beverage and food presentation, manage inventory, and address guest concerns to maintain an inviting environment that surpasses expectations.

This role requires strong communication, multitasking, and leadership in a fast-paced

Qualifications

• 3-5 years of experience in hospitality, food service, restaurant, hotel, lounge, catering, or related environments.
• Previous supervisory or leadership experience preferred.
• Strong customer service and hospitality mindset.
• Knowledge of food safety, sanitation, and health department regulations.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to multitask, prioritize, and thrive in a fast-paced environment.
• Demonstrated leadership, accountability, flexibility, and sense of urgency.
• ServSafe certification or ability to obtain certification is a plus.

Responsibilities

• Support daily lounge operations to ensure exceptional hospitality, service quality, and guest satisfaction.
• Partner with management to maintain compliance with company policies, food safety, sanitation, and workplace safety standards.
• Supervise and support associates, providing training, coaching, and guidance to promote team success.
• Monitor food and beverage presentation, product quality, cleanliness, and overall lounge appearance.
• Assist with inventory control, product replenishment, and waste reduction initiatives.
• Address guest concerns promptly and professionally to ensure a positive experience.
• Support staffing, scheduling, and operational needs as required.
• Foster positive relationships with clients, guests, and team members.
• Perform other duties as assigned.

Skills

Hospitality

Supervisory

Customer service

Food safety

Communication

Leadership

Multitasking

Problem-solving

Detail orientation

Job description

The Lounge Manager at Flik Hospitality Group supports daily lounge operations in a premium hospitality setting, ensuring guest satisfaction, service excellence, and adherence to food safety standards. You will partner with unit leadership to train staff, monitor beverage and food presentation, manage inventory, and address guest concerns to maintain an inviting environment that surpasses expectations.

This role requires strong communication, multitasking, and leadership in a fast-paced