VIP Lounge Floor Manager — Lead Elite Guest Service

Compass Group USA; Miami (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

FLIK, a division of Compass-USA, is seeking a passionate Floor Manager to help lead the team at the Premium AMEX Centurion Lounge at Miami International Airport. This role focuses on managing food service operations, driving guest satisfaction and upholding brand standards in a premium setting.

You will inspire and guide the team, oversee daily service quality, and partner with leadership to maintain financial performance and exceptional guest experiences.

Qualifications

• 2 to 4 years of food service management experience.
• Minimum of 2 years of team leadership experience.
• Experience in restaurants, hotels, bars, VIP lounges, corporate dining, and/or related operations.
• ServSafe Certification is preferred.
• Proficient computer skills and MS Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Assists with managing food service operations within the approved budget.
• Ensures high quality food, service and hospitality for the lounge clients and guests.
• Assists with hiring, training and development of lounge team members.
• Supports all functions of the lounge.
• Maintains excellent relationships with associates, guests, and clients.
• Performs other duties as assigned.

Skills

Leadership

Team leadership

Food service management

Tools

MS Office

Excel

PowerPoint

Outlook

Word

Job description

FLIK, a division of Compass-USA, is seeking a passionate Floor Manager to help lead the team at the Premium AMEX Centurion Lounge at Miami International Airport. This role focuses on managing food service operations, driving guest satisfaction and upholding brand standards in a premium setting.

You will inspire and guide the team, oversee daily service quality, and partner with leadership to maintain financial performance and exceptional guest experiences.