Guest Experience & Front Desk Manager

Highgate; New York (NY); On-site; USD 60,000 - 78,000; Full time

Job summary

Highgate Hotels is seeking a Guest Services Manager for The New Yorker Hotel in NYC. You will oversee Guest Services, Concierge and Uniformed Services, ensuring attentive and courteous service while maximizing occupancy.

The role requires supervisory experience, familiarity with OPERA CLOUD, strong communication, and the ability to work long hours. Join a renowned hospitality group with a track record of excellence.

Qualifications

• Progressive hotel guest services experience.
• Supervisory experience required.
• Must be able to work long hours and weekends.

Responsibilities

• Respond to guests' requests, problems, and complaints at the Front Desk with courtesy and efficiency.
• Motivate and coach Guest Services staff according to Highgate SOPs.
• Maintain daily revenue and occupancy monitoring using front office systems.
• Conduct Guest Services interviews and support hiring procedures.
• Ensure sign-off of Service Standards and guest satisfaction.
• Coordinate with housekeeping, reservations and other departments.

Skills

OPERA CLOUD

Windows proficiency

Spreadsheets

Word processing

Driver's license

Multitask

Communication

Education

Two-year college degree

Four-year college degree

Tools

OPERA CLOUD

Job description

Highgate Hotels is seeking a Guest Services Manager for The New Yorker Hotel in NYC. You will oversee Guest Services, Concierge and Uniformed Services, ensuring attentive and courteous service while maximizing occupancy.

The role requires supervisory experience, familiarity with OPERA CLOUD, strong communication, and the ability to work long hours. Join a renowned hospitality group with a track record of excellence.