Guest Experience Concierge | NYC Luxury Hotel

Hotel Park Ave; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance (FT

6 complimentary nights/year at Lore/LG

Lore Group employee rates

Lore Group family rates

Lore Discovery discounts

Discounts at Lore Group restaurants/b>

Generous paid time off

Life Insurance 1.5x annual salary

Job summary

Hotel Park Ave in New York City invites qualified individuals to join as a Guest Journey Ambassador. You will warmly welcome guests and facilitate smooth check-in and check-out, while providing tailored recommendations to enhance their stay.

In this role, you will be the lobby focal point, addressing requests, handling luggage logistics, and collaborating with other departments to ensure seamless service and memorable moments for every guest.

Qualifications

• Experience in hospitality or customer service.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities with attention to detail.
• Flexibility to work varied hours, including weekends and holidays.
• A sincere passion for hospitality and guest satisfaction.

Responsibilities

• Welcome guests on arrival and assist with check-in/out processes.
• Anticipate guest needs and deliver outstanding service, turning requests into delightful surprises.
• Be present in the lobby at all times and act as the go-to for guest requests.
• Assist guests with luggage storage and delivery to rooms.
• Share insider knowledge of NYC with tailored dining, attraction, and entertainment recommendations.
• Engage with guests throughout their stay to ensure memorable experiences.
• Collaborate with hotel departments to fulfill guest requests promptly.
• Gather feedback and strive for excellence in service.
• Resolve guest concerns effectively and maintain high guest satisfaction.

Skills

Hospitality Experience

Communication Skills

Problem-Solving

Flexible Hours

Passion for Hospitality

Job description

Hotel Park Ave in New York City invites qualified individuals to join as a Guest Journey Ambassador. You will warmly welcome guests and facilitate smooth check-in and check-out, while providing tailored recommendations to enhance their stay.

In this role, you will be the lobby focal point, addressing requests, handling luggage logistics, and collaborating with other departments to ensure seamless service and memorable moments for every guest.