Guest Experience Host - Arena & Live Events

Oak View Group; Austin (TX); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

Oak View Group’s Moody Center in Austin seeks a Guest Services Host to deliver outstanding guest experiences at arena events, from UT basketball games to major concerts. The role offers hourly pay and requires a positive, team-driven approach with flexibility to work evenings, weekends, and holidays.

Ideal candidates bring strong communication skills and comfort with digital tools, ensuring safe and memorable visits for all attendees.

Qualifications

• Experience in customer service within sports, entertainment, or similar is preferred.
• Ability to work an average of five events per month; schedule may include weekends, nights, holidays.

Responsibilities

• Proactively welcome guests and assist with questions and requests.
• Identify opportunities to create memorable experiences for guests.
• Perform ticket checks and scans for access control.
• Provide directions to seats and arena locations.
• Respond to guest complaints or compliments and escalate when needed.
• Assist guests with accommodations including wheelchair escort services.
• Document incidents and manage service requests in the incident management system.
• Maintain clear access paths for guests, staff, and emergency services.
• Communicate safety and security measures clearly.

Skills

Customer service

Communication

Flexible schedule

Fast-paced

Event staff

Job description

Oak View Group’s Moody Center in Austin seeks a Guest Services Host to deliver outstanding guest experiences at arena events, from UT basketball games to major concerts. The role offers hourly pay and requires a positive, team-driven approach with flexibility to work evenings, weekends, and holidays.

Ideal candidates bring strong communication skills and comfort with digital tools, ensuring safe and memorable visits for all attendees.