Guest Services Host | Part-Time | Moody Center

Oak View Group; Austin (TX); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

Oak View Group’s Moody Center in Austin seeks a Guest Services Host to deliver outstanding guest experiences at arena events, from UT basketball games to major concerts. The role offers hourly pay and requires a positive, team-driven approach with flexibility to work evenings, weekends, and holidays.

Ideal candidates bring strong communication skills and comfort with digital tools, ensuring safe and memorable visits for all attendees.

Qualifications

• Experience in customer service within sports, entertainment, or similar is preferred.
• Ability to work an average of five events per month; schedule may include weekends, nights, holidays.

Responsibilities

• Proactively welcome guests and assist with questions and requests.
• Identify opportunities to create memorable experiences for guests.
• Perform ticket checks and scans for access control.
• Provide directions to seats and arena locations.
• Respond to guest complaints or compliments and escalate when needed.
• Assist guests with accommodations including wheelchair escort services.
• Document incidents and manage service requests in the incident management system.
• Maintain clear access paths for guests, staff, and emergency services.
• Communicate safety and security measures clearly.

Skills

Customer service

Communication

Flexible schedule

Fast-paced

Event staff

Job description

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

Our Guest Services team is essential in creating a safe and memorable experience for all guests at Moody Center Arena. The Guest Services Host requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to our guests at all arena events, including UT home basketball games, major music/entertainment events, and miscellaneous special events. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment/sports environment. This role pays an hourly rate of $15.00.

Benefits for Part-Time roles

401(k) Savings Plan and 401(k) matching.

This position will remain open until December 31, 2026.

About The Venue

At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. We believe our employees are our greatest assets. We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons, and community. Moody Center is Austin’s new arena that gave the “Live Music Capital of the World” the world-class arena it deserves. Moody Center is a premiere 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena is home to the University of Texas Women’s and Men’s basketball games, family shows, and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group, Live Nation/C3 Presents, the University of Texas at Austin, and Minister of Culture, Matthew McConaughey. Moody Center has been recently named the Arena of the Year by Pollstar andby the Academy of Country Music.

Responsibilities

• Proactively welcome guests and assist with questions and requests.
• Identify opportunities to create memorable experiences for guests.
• Perform thorough ticket checks and scans to ensure valid access into the arena and other ticketed areas.
• Provide guidance and directions to ticketed seats and other arena locations.
• Respond to and/or escalation guest complaints, concerns, and compliments.
• Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services.
• Assist with dispatching appropriate resources in response to various calls for service, assist with the documentation and reporting of incidents (accidents, injuries, work orders, etc.), and manage calls for service in an electronic incident management system.
• Maintain clear portals, aisles, and access paths for guests, staff, and emergency services.
• Effectively communicate safety and security measures.
• Reports any suspicious activity to supervisors and/or management.
• Frequent bending, lifting, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time.
• Perform other duties and responsibilities as assigned.

Qualifications

• Previous experience in a customer service role within the sports, entertainment, or similar industry is preferred.
• Ability to work an average of five (5) events per month. Event requirements are subject to change with notice.
• Demonstrated ability to follow instructions and work in a fast-paced environment.
• Comfortable using web-based applications and digital devices to perform job duties.
• Must have strong communication skills.
• Must be able to work a flexible schedule inclusive of weekends, nights, and holidays required.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.