Guest Experience Supervisor — Arena Events

Oak View Group; Austin (TX); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

401(k) Savings Plan and 401(k) match

Job summary

Oak View Group’s Moody Center in Austin, TX seeks a Guest Services Supervisor to lead event-based guest services with a positive, team-driven approach. The role supports UT events, concerts, and community gatherings, requiring flexibility for weekends, nights, and holidays.

The position pays an hourly rate of $20.00 and is open for part-time work with benefits for part-time roles. Candidates should have hospitality or related experience and 2-3 years in supervisory roles, strong communication

Qualifications

• Experience within a hospitality, sports, entertainment, or related field preferred but not required
• 2-3 years’ experience in a guest services supervisory and/or leadership role is required
• Ability to work an average of eight (8) events per month. Event requirements are subject to change with notice
• Experience in a collaborative team environment is required
• Strong verbal and written communication skills
• Ability to function independently in a fast-paced, high-pressure environment
• Ability to work a flexible schedule, including long hours, nights, weekends, and holidays
• Ability to motivate, encourage, and recognize exceptional performance
• Must be comfortable working in indoor and outdoor environments
• Must be comfortable working in an environment with loud noise levels

Responsibilities

• Supervise team members throughout events, including assigning equipment, coordinating post assignments, scheduling breaks, and enforcing policies, procedures, and standards
• Facilitate employee briefings pre- and post-event
• Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
• Process opening and closing paperwork
• Understand, retain, and communicate safety and security measures
• Engage with team members and guests in a positive and effective manner
• Identify opportunities to create memorable experiences for team members and guests
• Proactively welcome guests and assist with questions and requests
• Ensure that Guest Services staff are engaged and upbeat and deliver an exceptional guest experience
• Provide accurate facility information with excellent customer service to guests
• Provide critical and positive feedback to team members
• Respond to and/or escape guest complaints, concerns, and compliments
• Reports any suspicious activity to management
• Frequent bending, lifting, extensive walking through the building, and standing for extended periods of time
• Work a flexible schedule inclusive of weekends, nights, and holidays
• Other duties as assigned

Skills

Hospitality experience

Leadership

Verbal communication

Written communication

Team collaboration

Event load management

Flexibility

Motivation and recognition

Indoors/Outdoors familiarity

Noise tolerance

Job description

Oak View Group’s Moody Center in Austin, TX seeks a Guest Services Supervisor to lead event-based guest services with a positive, team-driven approach. The role supports UT events, concerts, and community gatherings, requiring flexibility for weekends, nights, and holidays.

The position pays an hourly rate of $20.00 and is open for part-time work with benefits for part-time roles. Candidates should have hospitality or related experience and 2-3 years in supervisory roles, strong communication