Premium Experience Host

Reach; San Antonio (TX); Hybrid; USD 18,000 - 21,000; Part time

Job summary

ATG Entertainment seeks a Part-Time Premium Experiences ambassador to elevate the guest journey at Majestic Theatre, Charline McCombs Empire Theatre, and The Espee. You will work with Front of House teams to greet premium guests, prepare spaces, and ensure a seamless, safe experience during events.

Responsibilities include checking in guests, answering questions, and maintaining venue knowledge while collaborating with staff to resolve issues and exceed expectations.

Qualifications

• Outgoing and personable demeanor.
• Be observant and focused on the customer and their experience, ensuring safety and cleanliness.
• Communicate effectively and relate well to others.
• Professional appearance and demeanor.
• Be proactive, decisive and get things done.
• Think creatively.
• Have ambition and drive.
• Previous customer service or hospitality experience preferred.
• Must be at least 17 years of age at the time of hire.
• High school diploma preferred.

Responsibilities

• Greets and engages with premium customers in premium spaces—including the Starlight Lounge, Ambassador Lounge, Ambassador Alcoves and The S.P. Lounge—ensuring customers feel welcomed to the venue and appropriately treated as a valued customer.
• Attends pre-show meetings for event specifics, assignments and procedures.
• Prepares premium spaces to ensure cleanliness, organization and guest readiness prior to customer arrival. Ensures spaces remain presentable throughout the event.
• Checks in premium customers for their chosen experiences.
• Answers questions and provides exceptional customer service. Anticipates customer needs and satisfies reasonable requests while always striving to exceed customer expectations.
• Maintains up-to-date knowledge of the venue, including seating locations, upcoming shows, and details related premium experiences.
• Works collaboratively as a team member, working with others to ensure all required tasks are completed.
• Proactively identifies risks to customer or staff health, safety or security and takes appropriate actions to keep everyone safe.
• Provides support to Front of House when needed to quickly resolve customer issues or concerns.
• Assists the Premium House Manager with any duties or tasks that may be assigned.

Skills

Outgoing demeanor

Customer service experience

Effective communication

Professional appearance

Proactive

Creative thinking

Ambition and drive

17+ age

High school diploma preferred

Education

High school diploma

Job description

ATG Entertainment seeks a Part-Time Premium Experiences ambassador to elevate the guest journey at Majestic Theatre, Charline McCombs Empire Theatre, and The Espee. You will work with Front of House teams to greet premium guests, prepare spaces, and ensure a seamless, safe experience during events.

Responsibilities include checking in guests, answering questions, and maintaining venue knowledge while collaborating with staff to resolve issues and exceed expectations.