Part-Time Theatre F&B Experience Lead

ATG Entertainment USA; New York (NY); On-site; USD 25,000 - 39,000; Part time

Job summary

ATG Entertainment in New York City is seeking a Customer Experience Associate to support our Food & Beverage program in a live theatre setting. This part-time role reports to the Customer Experience Manager and covers bars, VIP hospitality, and premium guest experiences during performances.

The ideal candidate brings hospitality experience, leadership, and a customer-first approach. You’ll oversee staff, handle cash, and help execute service standards in a fast-paced environment, including

Qualifications

• Experience in Food & Beverage, hospitality, or high-volume guest-facing environment.
• Prior supervisory or leadership experience.
• Strong leadership, communication, and organizational skills.

Responsibilities

• Oversee F&B operations during performances, including bars, VIP Lounge, and premium service programs.
• Manage opening/closing procedures, staff deployment, cash handling, and performance reporting.
• Lead pre-show meetings and ensure staff are prepared for each performance.
• Address guest concerns and operational challenges with professionalism.
• Lead, coach, and motivate employees while maintaining accountability and a positive environment.
• Support staff training, onboarding, and scheduling adjustments.
• Communicate updates to CEM and venue leadership.
• Prepare and reconcile cash drawers and financial closeout reports.
• Complete sales, performance, and incident reporting on time.
• Monitor sales performance and support revenue initiatives.
• Assist with inventory controls, labor management, and waste reduction.
• Utilize POS, scheduling, and reporting systems to support operations.
• Maintain high hospitality standards across all F&B locations.
• Oversee VIP hospitality and special events as needed.
• Ensure compliance with health, safety, and company policies.
• Support beverage menus, promotions, and operational improvements.
• Collaborate on special projects and departmental goals.

Skills

Hospitality experience

Leadership

Customer service

Cash handling

POS systems

Tools

Square

UKG

Job description

ATG Entertainment in New York City is seeking a Customer Experience Associate to support our Food & Beverage program in a live theatre setting. This part-time role reports to the Customer Experience Manager and covers bars, VIP hospitality, and premium guest experiences during performances.

The ideal candidate brings hospitality experience, leadership, and a customer-first approach. You’ll oversee staff, handle cash, and help execute service standards in a fast-paced environment, including