Evening Front-of-House Leader – Accessibility & Guest Services

Reach; San Antonio (TX); Hybrid; USD 21,000 - 28,000; Part time

Job summary

ATG operates Majestic Theatre, Charline McCombs Empire Theatre and the Espee in San Antonio, delivering world-class live entertainment across North America. The House/Access Manager leads front-of-house staff, ensuring exceptional guest service and ADA accommodations during performances.

The role is part-time with evening hours, weekends, and some holidays. You will collaborate with Experience Ambassadors and senior managers to resolve guest issues and provide premium experience support as

Qualifications

• Minimum High school diploma required.
• Minimum 2 years Hospitality or Customer Service experience required.
• Professional appearance.
• Engaging personality and a desire to exceed guest expectations.
• Demonstrates excellent communication and problem-solving skills with patrons and staff across all levels.
• Ability to work well under stress and solve problems quickly and courteously.
• Must be able to work flexible hours, including nights, weekends, and some holidays.
• Must be able to stand for long periods of time.
• Must be able to lift at least 30lbs.
• Number-based on booked events; minimum work requirement may affect employment.

Responsibilities

• Pre-Event: Attends pre-show meetings and communicates needs to staff.
• Pre-Event: Ensure areas are presentable and ready for patrons.
• During Event: Answer guest inquiries and escort patrons as needed.
• During Event: Communicate patron needs via radio and monitor foot paths.
• During Event: Provide assisted listening devices and ADA aid as required.
• During Event: Share event information and support premium experiences.
• Complete notes for post-show reports and assist other managers as needed.

Skills

Customer service

Communication

Problem solving

Professionalism

Flexibility

Education

High school diploma

Some college

Job description

ATG operates Majestic Theatre, Charline McCombs Empire Theatre and the Espee in San Antonio, delivering world-class live entertainment across North America. The House/Access Manager leads front-of-house staff, ensuring exceptional guest service and ADA accommodations during performances.

The role is part-time with evening hours, weekends, and some holidays. You will collaborate with Experience Ambassadors and senior managers to resolve guest issues and provide premium experience support as