Premium Custom Home Tech Specialist
Best Buy
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Benefits offered by this job
Job summary
Best Buy is seeking a Custom Home Technical Specialist in Salt Lake City to manage post-installation technical needs for premium residential and commercial systems. The role emphasizes delivering world-class customer experiences while driving operational efficiency and expanding business through converging technologies.
Based in Salt Lake City, the specialist will support on-site and remote diagnostics, train installers, and maintain documentation of all technical activities.
Qualifications
- 2 years of experience in programming, system integration, networking, or installation.
- 2 years of customer service experience.
- Current, valid driver's license and driving record meeting Best Buy safety standards.
- Must be at least 21 years of age.
- Able to lift 75 pounds individually or 150 pounds as part of a team.
- Acquire and maintain any state or local licensing, as required, within 90 days of hire.
Responsibilities
- Drives a positive customer experience by building relationships and providing solutions to their needs.
- Monitors, maintains, configures, and programs advanced systems in qualified residential spaces, both remotely and onsite.
- Provides ongoing consultation services for customers' systems. Ensures proper system functionality and performance benchmarks are achieved.
- Repairs products in clients' systems and expedites exchanges, installation, and programming.
- Maintains accurate records for all post-installation technical activities.
- Educates customers on their purchased equipment, including system operation tutorials.
- Provides additional onsite training to installers.
Skills
Job description
Best Buy is seeking a Custom Home Technical Specialist in Salt Lake City to manage post-installation technical needs for premium residential and commercial systems. The role emphasizes delivering world-class customer experiences while driving operational efficiency and expanding business through converging technologies.
Based in Salt Lake City, the specialist will support on-site and remote diagnostics, train installers, and maintain documentation of all technical activities.
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