Premium Concierge & Guest Experience Specialist

Grand Beach Hotel; Surfside, Northern (FL, KY); Hybrid; USD 23,000 - 24,000; Full time

Job summary

Grand Beach Surfside in Surfside, FL is seeking a dedicated Concierge to deliver exceptional guest service. You will be the first contact for inquiries and requests, ensuring guests and residents have a welcoming and comfortable stay with a high level of professionalism.

The role requires strong communication, multitasking, and attention to detail, with flexibility to work weekends and holidays. Experience in hospitality or customer service is preferred, and multilingual abilities are a plus.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail.
• Flexibility to work weekends and holidays.

Responsibilities

• Greet guests in a friendly and professional manner.
• Take care of VIP guests.
• Assist with tours and requests.
• Assist with check-in and check-out procedures.
• Provide information and recommendations on local attractions, restaurants, and events.
• Handle guest and resident requests promptly and efficiently.
• Maintain a clean and organized lobby area.

Skills

Excellent communication and customer

Multitasking in fast-paced env

Attention to detail

Weekend/holiday flexibility

Fluency in multiple languages

Education

High school diploma or equivalent

Job description

Grand Beach Surfside in Surfside, FL is seeking a dedicated Concierge to deliver exceptional guest service. You will be the first contact for inquiries and requests, ensuring guests and residents have a welcoming and comfortable stay with a high level of professionalism.

The role requires strong communication, multitasking, and attention to detail, with flexibility to work weekends and holidays. Experience in hospitality or customer service is preferred, and multilingual abilities are a plus.