Premium Collision Customer Experience Specialist

Collision Partners; Florida; Presencial; USD 30 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) with matching

Health/dental/vision/Life insurance

LTD

STD

Paid time off

seven paid holidays

Resumo da oferta

Chassis Master, an OEM-certified luxury collision repair facility within the Collision Partners Group, seeks a Customer Service Representative. You are the first and last impression, building relationships, solving problems, and delivering a white-glove customer experience.

This in-person role supports a high-end service environment and values clear communication and organization. Pay is $22.00-25.00/hour, Monday–Friday, 8 AM–5 PM.

Qualificações

• High school diploma or equivalent required; associate's degree or relevant certification a plus.
• 1+ years of customer service experience, ideally in an automotive, collision repair, or dealership environment.
• Strong verbal and written communication skills, with the ability to stay calm, professional, and empathetic during difficult or emotionally charged conversations.
• Comfortable managing multiple priorities in a fast-paced environment.
• Proficiency with CCC ONE or similar collision repair management software preferred; general computer proficiency required.
• Highly organized with strong attention to detail.
• Reliable, punctual, and team-oriented.

Responsabilidades

• Greet customers with professionalism, warmth, and confidence.
• Answer incoming phone calls and emails, providing exceptional service at every touchpoint.
• Schedule repair appointments and coordinate vehicle drop-offs and deliveries.
• Guide customers through the repair process, from initial contact through vehicle delivery.
• Communicate repair status updates to customers throughout the repair process, including delays or insurance issues.
• Coordinate rental vehicles and transportation logistics when needed.
• Collaborate with estimators, technicians, insurance representatives, and dealership partners to ensure a seamless repair experience.
• Review repair orders and documentation for accuracy.
• Process payments and complete vehicle delivery paperwork.
• Maintain customer files and ensure accurate documentation in CCC ONE.
• Assist with administrative tasks and maintaining a clean reception area.
• Support the team to deliver an exceptional customer experience.

Conhecimentos

Customer service experience

Verbal and written communication

Organization

Formação académica

High school diploma or equivalent

Associate degree or certification a plus

Ferramentas

CCC ONE

Descrição da oferta de emprego

Chassis Master, an OEM-certified luxury collision repair facility within the Collision Partners Group, seeks a Customer Service Representative. You are the first and last impression, building relationships, solving problems, and delivering a white-glove customer experience.

This in-person role supports a high-end service environment and values clear communication and organization. Pay is $22.00-25.00/hour, Monday–Friday, 8 AM–5 PM.