Luxury Collision Repair Customer Experience Specialist

Fantastic Finishes; West Palm Beach (FL); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

401(k) with matching

Health/dental/vision/life insurance

LTD

STD

Paid time off

Seven paid holidays

Job summary

Fantastic Finishes in West Palm Beach, FL, is seeking an exceptional Customer Service Representative to be the first and last impression for our OEM-certified luxury collision repair facility. You will build relationships, resolve problems, and deliver a white-glove customer experience.

This on-site role runs Monday through Friday, 8 AM to 5 PM, offering competitive compensation, benefits including healthcare, 401(k) with matching, paid time off, and long-term career growth within a

Qualifications

• High school diploma or equivalent required; associate's degree or relevant certification a plus.
• 1+ years of customer service experience, ideally in an automotive, collision repair, or dealership environment.
• Strong verbal and written communication skills, with the ability to stay calm, professional, and empathetic during difficult or emotionally charged conversations.
• Comfortable managing multiple priorities in a fast-paced environment.
• Proficiency with CCC ONE or similar collision repair management software preferred; general computer proficiency required.
• Highly organized with strong attention to detail.
• Reliable, punctual, and team-oriented.

Responsibilities

• Welcome every customer with professionalism, warmth, and confidence.
• Answer incoming phone calls and emails, providing exceptional service at every touchpoint.
• Schedule repair appointments and coordinate vehicle drop-offs and deliveries.
• Guide customers through the repair process, from initial contact through vehicle delivery.
• Communicate repair status updates to customers throughout the repair process, including difficult conversations around delays, cost changes, or insurance issues.
• Coordinate rental vehicles and transportation logistics when needed.
• Collaborate with estimators, technicians, insurance representatives, and dealership partners to ensure a seamless repair experience.
• Review repair orders and documentation for accuracy.
• Process payments and complete vehicle delivery paperwork.
• Maintain customer files and ensure accurate documentation in CCC ONE.
• Assist with administrative tasks, including filing, scanning, and general office support.
• Help maintain a clean, organized, and welcoming reception area.
• Support the team wherever needed to deliver an exceptional customer experience.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma or equivalent

Associate degree or relevant certification

Tools

CCC ONE

Job description

Fantastic Finishes in West Palm Beach, FL, is seeking an exceptional Customer Service Representative to be the first and last impression for our OEM-certified luxury collision repair facility. You will build relationships, resolve problems, and deliver a white-glove customer experience.

This on-site role runs Monday through Friday, 8 AM to 5 PM, offering competitive compensation, benefits including healthcare, 401(k) with matching, paid time off, and long-term career growth within a