Premium Collections Specialist

UHA; Honolulu (HI); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Work from home eligibility

Job summary

UHA in Honolulu, HI is seeking a Premium Collections Specialist to manage overdue accounts and drive timely premium recovery. This role coordinates collection activities, handles inquiries, and provides professional service to internal and external customers. The position emphasizes accuracy, collaboration with Billing and Enrollment, and reliable reporting.

Residency on Oʻahu, Hawaiʻi is required. The role offers a full-time schedule with eligibility for some remote work and a strong health

Qualifications

• High school diploma or equivalent.
• Minimum 3 years of billing and customer service experience.
• Proficiency in Microsoft Office and general computer systems.
• Strong verbal, written, and interpersonal communication skills.
• Ability to perform mathematical calculations involving percentages, ratios, and account balances.
• Strong attention to detail, organization, and time-management skills.
• Ability to learn and adapt to billing, collections, and reporting systems.
• Ability to use ten-key by touch.

Responsibilities

• Monitor delinquent group and individual accounts in accordance with established collection policies and timelines.
• Generate and review delinquency, aging, and collection reports to support follow-up activities.
• Prepare and track collection communications, including letters, emails, and customer outreach.
• Document customer responses, payment arrangements, and account resolution activities accurately.
• Collaborate with Billing, Enrollment, and other internal departments to resolve account issues.
• Respond to billing and collection inquiries from internal and external customers professionally and timely.
• Maintain accurate records to support reporting, compliance, and audit readiness.
• Provide backup support for billing and collections functions as needed.

Skills

Billing & collections

Customer service

Communication

Ten-key by touch

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Billing software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Premium Collections Specialist

Regular Full-Time Professional Honolulu, HI, US

3 days ago Requisition ID: 1516

Salary Range: $24.60 To $29.24 Hourly

JOIN UHA’S TEAM

We focus on your health and pay 100% for your family's medical insurance and provide 20 days of paid personal time off during your first year!

Premium Collections Specialist

FLSA: Full time, non-exempt

Salary Range: $24.36 - $29.24/hr

Position Summary

The Premium Collections Specialist is responsible for coordinating premium collection activities for overdue accounts to support timely and accurate premium recovery. This position monitors delinquent accounts, performs collection follow-up, resolves billing-related issues, and provides professional service to internal and external customers. The role also serves as a subject matter resource for premium collection processes and works collaboratively to support departmental operations.

Key Responsibilities

• Monitor delinquent group and individual accounts in accordance with established collection policies and timelines
• Generate and review delinquency, aging, and collection reports to support follow-up activities
• Prepare and track collection communications, including letters, emails, and customer outreach
• Document customer responses, payment arrangements, and account resolution activities accurately
• Collaborate with Billing, Enrollment, and other internal departments to resolve account issues
• Respond to billing and collection inquiries from internal and external customers professionally and timely
• Maintain accurate records to support reporting, compliance, and audit readiness
• Provide backup support for billing and collections functions as needed

Required Qualifications

• High school diploma or equivalent
• Minimum 3 years of billing and customer service experience
• Proficiency in Microsoft Office and general computer systems
• Strong verbal, written, and interpersonal communication skills
• Ability to perform mathematical calculations involving percentages, ratios, and account balances
• Strong attention to detail, organization, and time-management skills
• Ability to learn and adapt to billing, collections, and reporting systems
• Ability to use ten-key by touch

Preferred Qualifications

• Understanding of basic accounting principles
• Experience with premium billing, collections, or healthcare-related financial processes

Working Conditions

• Service center environment with moderate noise level
• May require occasional lifting of up to 20-25 pounds
• Eligible to work from home subject to management approval

This position requires residency on Oʻahu, Hawaiʻi