Customer Service Representative - Business Services

Hawaii Pacific Health; Honolulu (HI); On-site; USD 39,000 - 41,000; Full time

Job summary

Hawai'i Pacific Health is seeking a Customer Service Representative for its Business Services department. You will respond to patient account inquiries and manage data for patient accounting to ensure timely, accurate service.

The role requires attention to detail, a high school diploma or equivalent, and at least one year of customer service experience, with healthcare experience preferred. Location: First Insurance Center; Schedule: Day, 8 hours; Full-time position.

Qualifications

• High School or equivalent.
• One (1) year of customer service experience.
• Preferred: prior customer service experience in a health care setting.

Responsibilities

• Respond to patient account-related inquiries.
• Manage data for patient accounting as needed.
• Provide timely, helpful and sensitive customer support to clients and families.

Skills

Customer service

Data entry

Education

High School or equivalent

Job description

Hawai'i Pacific Health is a not-for-profit health care network with over 70 locations statewide including medical centers, clinics, physicians and other caregivers serving Hawai'i and the Pacific Region with high quality, compassionate care. Its four medical centers - Kapi'olani, Pali Momi, Straub and Wilcox - specialize in innovative programs in women’s health, pediatric care, cardiovascular services, cancer care, bone and joint services and more. Hawai'i Pacific Health is recognized nationally for its excellence in patient care and the use of electronic health records to improve quality and patient safety.

The Business Services department oversees and maintains quality customer service for all issues related to patient accounts and billing. Our friendly staff takes incoming inquiries, monitors and reports the status of outstanding requests, oversees collections and handles all third party payer concerns. The department also maintains receivables in accordance with organizational guidelines and implements policies to ensure departmental effectiveness and compliance with insurance billing regulations, government billing requirements, collection laws and reimbursement procedures.

If you are friendly, considerate and enjoy working with people, you could be a Customer Service Representative in our Business Services department, where you will help to ensure that our clients and their families receive timely, helpful and sensitive customer support. You will be responsible for responding to patient account-related inquiries and managing data for patient accounting as needed. We are looking for someone who pays attention to detail and information management and shares our commitment to delivering the highest quality health care to Hawai'i’s people.

Location: First Insurance Center

Work Schedule: Day - 8 Hours

Work Type: Full Time Regular

FTE: 1.000000

Bargaining Unit: ILWU

Exempt: No

Req ID 34395

Pay Range: 28.46 - 29.96 USD per hour

Category: Administrative

Minimum Qualifications: High School or equivalent. One (1) year of customer service experience.

Preferred Qualifications: Previous customer service experience in a health care setting.

EOE/AA/Disabled/Vets

Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.