Premium Billing Representative II

AAF Hawaii; Honolulu (HI); On-site; USD 54,185,140 - 65,044,761; Full time

Benefits offered by this job

Family medical insurance

Paid time off

Job summary

UHA Health in Honolulu, HI seeks a Premium Billing Rep II to handle complex premium billing, resolve discrepancies, and maintain accurate billing records. This role supports internal and external customers and collaborates with other departments to ensure billing accuracy and workflow continuity.

The position requires a high school diploma and 2+ years in customer service or billing, with proficiency in Microsoft Office and billing systems. Residency on Oʻahu is required.

Qualifications

• High school diploma or equivalent.
• Minimum two years of customer service and/or billing-related experience.
• Proficiency in Microsoft Office and general computer systems.
• Strong verbal, written, and interpersonal communication skills.
• Ability to perform math calculations involving percentages, ratios, and balances.
• Ten-key by touch.
• Familiarity with computerized accounting and billing systems.
• Strong attention to detail and time-management skills.
• Ability to learn and use billing systems and processes.
• Ability to analyze information and resolve discrepancies within guidelines.

Responsibilities

• Process premium billing transactions, including payments and account updates.
• Research and resolve billing discrepancies and variances.
• Maintain accurate account information in billing systems.
• Support monthly premium invoice preparation and issue resolution.
• Respond to billing inquiries via phone, email, and in person.
• Coordinate with internal departments to maintain billing accuracy.
• Document processes for reporting, compliance, and audits.
• Apply billing knowledge to identify issues and improve efficiency.
• Provide backup support for billing functions.

Skills

Customer service

Billing

MS Office

Communication

Data entry

Ten-key

Billing systems

Education

High school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $18.91 To $22.70 Annually

JOIN UHA’S TEAM

We focus on your health and pay 100% for your family's medical insurance and provide 20 days of paid personal time off during your first year!

Position Summary

The Premium Billing Rep II is responsible for performing premium billing functions that involve increased complexity and require a higher level of knowledge, analysis, and judgment within established guidelines. This position processes premium billing transactions, researches and resolves billing discrepancies, maintains accurate billing records, and provides timely and professional service to internal and external customers. The role works collaboratively with internal departments to support billing accuracy, department operations, and workflow continuity.

Key Responsibilities

• Process premium billing transactions, including payments, adjustments, and account updates, ensuring accuracy and completeness of billing records
• Research, analyze, and resolve billing discrepancies, including reconciliation of billing, eligibility, and payment variances
• Review and maintain accurate account information and documentation within billing systems according to established procedures
• Support monthly premium invoice preparation and assist with identifying and resolving billing-related issues
• Respond to premium billing inquiries from internal and external customers by phone, email, and in-person interactions in a professional and timely manner
• Coordinate with internal departments to resolve account-related issues and maintain billing accuracy
• Maintain documentation to support reporting, compliance, and audit readiness
• Apply knowledge of billing processes and procedures to identify issues, recommend solutions, and support operational efficiency
• Provide backup support for billing functions and perform other related duties as assigned

Required Qualifications

• High school diploma or equivalent
• Minimum two (2) years of recent customer service and/or billing-related experience
• Proficiency in Microsoft Office applications and general computer systems
• Strong verbal, written, and interpersonal communication skills
• Ability to perform mathematical calculations involving percentages, ratios, and account balances
• Ability to use a ten-key machine by touch
• Familiarity with computerized accounting and billing systems
• Strong attention to detail, organization, and time-management skills
• Ability to learn, adapt to, and effectively use billing systems, tools, and processes
• Ability to analyze information, resolve discrepancies, and exercise sound judgment within established guidelines

Preferred Qualifications

• Working knowledge of basic accounting principles
• Experience with premium billing, healthcare billing, or related financial processes
• Eligible to work from home subject to management approval

This position requires residency on Oʻahu, Hawaiʻi

Competitive compensation & excellent benefits offered

Visit our website at https://uhahealth.com/page/career-opportunities to apply and for details about vacant positions.