Billing Specialist - Lanihuli PSC

American Esoteric Laboratories; Hilo (HI); On-site; USD 43,450 - 47,798; Full time

Benefits offered by this job

Paid time off

Paid holidays

401(k) with company match

Medical, dental, vision insurance

Lab services for employees

Job summary

Clinical Laboratories of Hawaii, LLC is seeking an Accounts Receivable Billing Specialist to support onsite billing operations in Hilo, HI. The role focuses on researching delinquent accounts, communicating with patients and clients, and arranging repayment plans while ensuring accurate record-keeping and confidentiality.

Qualified candidates will have a high school diploma or GED, typing 35 wpm, and 10-key proficiency, along with strong phone etiquette and English comprehension.

Qualifications

• High School diploma or GED.
• Typing (min 35 wpm) and 10 Key.
• Must demonstrate proficiency and professional demeanor.

Responsibilities

• Perform customer/account research and review delinquent accounts.
• Establish mutually agreeable repayment plans per AR guidelines.
• Handle inbound/outbound calls to clients and submit past-due notifications.
• Follow up on repayment arrangements and coordinate with local Sales on client accounts.
• Track delinquent accounts and report seriously delinquent cases to leadership.

Skills

Typing

10 Key

Phone etiquette

Education

High School diploma or GED

Job description

Job Functions, Duties, Responsibilities and Position Qualifications:We're not just a workplace - we're a Great Place to Work certified employer!Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!Join our front line of #HealthcareHeroes! Our mission is to advance the health and well-being of our communities as a leader in clinical laboratory solutions.LOCATION: Hilo, HawaiiStatus: Full-TimeOnsite- OpportunityDays: Monday - FridayHOURS: TBDBase Pay: $20.89-$22.98 based on experience.In this role, you will-Perform customer/client account research, review delinquent accounts, and work with customers/clients to establish a mutually agreeable re-payment plan in accordance with Accounts Receivable guidelines. The billing Specialist takes inbound calls (as needed) and makes outbound calls.Initiate contact with customers/clients regarding their account statusSubmit past-due notifications to patientsFollow up on missed repayment arrangementsCoordinate with local Sales collaboration in handling client accountsTrack and monitor delinquent accounts to ensure account status moves current and payment application is consistentReport and refer seriously delinquent accounts to designated Administrative leadership for potential service provider agreement default and cut-offWork on other projects as assignedAll you need is:High School diploma or GEDTyping (min 35 wpm) and 10 Key. MUST be able to demonstrate proficiency.Requires a positive demeanor and professional phone etiquette and disposition that is fair and consistent with all clients they support.Must handle consumer and commercial collections professionally and pay attention to detail and record keeping.Ability to work with minimal direction; seeking additional help/information from the Client Support Manager and/or Supervisor or Team Leader.Knowledge of computer technology and terminology.Perform duties promptly and accurately—the ability to work under deadlines.Maintain confidentiality of information.Ability to read and comprehend English.This position is Working Onsite.Bonus points if you’ve got:Minimum of six (6) months of related experience or equivalent combination of experience and educationExperience with medical/insurance billing and Customer ServiceExperience in a multitasking environmentWe’ll give you:Appreciation for your workA feeling of satisfaction that you’ve helped peopleOpportunity to grow in your professionFree lab services for you and your dependentsWork-life balance, including Paid Time Off and Paid HolidaysCompetitive benefits including medical, dental, and vision insuranceHelp saving for retirement with a 401(k) plus a company matchA sense of belonging – we’re a community!We also want you to know:This role will provide routine access to protected health information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality and abide by all applicable privacy and security standards. Employees are expected only to access PHI when required to fulfill job duties.Scheduled Weekly Hours:40Work Shift:1st Shift (United States of America)Job Category:Accounts ReceivableCompany:Clinical Laboratories of Hawaii, LLPSonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.