Premium Club Supervisor — High-Volume FOH Leader

Delaware North at KeyBank Center; Buffalo (NY); Presencial; USD 29.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Health insurance

401(k) with company match

Paid vacation days

Descripción de la vacante

Delaware North Sportservice at KeyBank Center in Buffalo, NY is seeking a full-time Premium Services Supervisor to join our team. You will support the Premium Club Manager in operating premium club concessions, bars, table restaurant service, and in-seat service.

The role requires supervising staff, handling guest inquiries, ensuring knowledge of menu items to answer questions and process transactions, and maintaining a clean, safe environment while assisting with scheduling and inventory

Formación

• 2+ years of supervisory experience in a high-volume front-of-house environment.
• Experience with a POS system.
• Excellent guest service skills.
• Strong time management and organizational skills; ability to direct multiple associates.
• Good leadership and training abilities; ability to delegate tasks.

Responsabilidades

• Supervises and coordinates premium club staff and provides feedback.
• Resolves problems with associates, guests, and operations with the Premium Club Manager.
• Learn and be comfortable with all food and beverage items to answer guest questions and process transactions.
• Maintain a clean, organized, stocked and safe area; report inventory and safety issues.
• Assist with opening and closing procedures as outlined by standards.
• Assist with scheduling, timekeeping, ordering and inventory control.

Conocimientos

Supervisory experience

Guest service

Time management

Leadership

Math skills

Herramientas

POS system

Descripción del empleo

Delaware North Sportservice at KeyBank Center in Buffalo, NY is seeking a full-time Premium Services Supervisor to join our team. You will support the Premium Club Manager in operating premium club concessions, bars, table restaurant service, and in-seat service.

The role requires supervising staff, handling guest inquiries, ensuring knowledge of menu items to answer questions and process transactions, and maintaining a clean, safe environment while assisting with scheduling and inventory