Concessions Supervisor — Lead Fast-Paced Guest Service

Delaware North at KeyBank Center; Buffalo (NY); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation days

Paid holidays

Tuition reimbursement

Job summary

Delaware North Sportservice at KeyBank Center in Buffalo, New York is seeking a seasonal Concessions Supervisor to lead a team and deliver guest service excellence.

Responsibilities include assigning duties, training teammates, handling guest concerns, managing labor and cash handling, and supporting inventory and cashier duties as needed. Prior restaurant supervisory experience preferred; flexible schedules and weekly pay highlight our benefits.

Qualifications

• Experience working in a restaurant environment is required.
• Minimum of 2 years of supervisory experience preferred.
• Ability to lead, train, and direct team members in fast-paced settings.

Responsibilities

• Assign duties to scheduled team members and assist with training.
• Investigate and resolve complaints regarding food quality, service, or accommodations.
• Manage labor and profit loss.
• Ensure proper cash handling and tip record-keeping for the shift.
• Assist guests, stock shelves, count inventory, and perform cashier duties when necessary.

Skills

Restaurant experience

Supervisory experience

Guest service mindset

Education

No college degree required

Job description

Delaware North Sportservice at KeyBank Center in Buffalo, New York is seeking a seasonal Concessions Supervisor to lead a team and deliver guest service excellence.

Responsibilities include assigning duties, training teammates, handling guest concerns, managing labor and cash handling, and supporting inventory and cashier duties as needed. Prior restaurant supervisory experience preferred; flexible schedules and weekly pay highlight our benefits.