Premium Client Service Intern - Guest & Event Ops

Kaseya Center; Miami (FL); On-site; USD 20,664 - 30,307; Full time

Job summary

The Miami HEAT and Kaseya Center seek a Premium Client Service Intern to assist the Premium Client Service Department. You will support premium guests and suite holders, helping the team with daily tasks, events, and administrative duties.

This internship offers exposure to high-end hospitality operations during HEAT games and concerts, with opportunities to develop customer service, communication, and organizational skills in a dynamic venue setting.

Qualifications

• Prior customer service or customer support experience.
• Strong written, verbal, and interpersonal communication skills.
• Comfortable interacting with guests and premium clientele.
• Excellent organizational and time-management abilities.
• Ability to work under pressure and handle multiple responsibilities simultaneously.
• Enjoy working directly with people in a service-oriented environment.

Responsibilities

• Support the Premium Client Service Department.
• Assist Premium Client Managers with day-to-day operations.
• Interact with premium guests, suite holders, and high-end clients.
• Help coordinate and supervise part-time staff.
• Maintain departmental materials and administrative processes.
• Provide support during all HEAT games and concerts.
• Manage multiple projects and deadlines in a fast-paced environment.

Skills

Customer relationship management

Event operations and hospitality

Professional communication

Problem-solving under pressure

Organization and multitasking

Teamwork and client service excellence

Job description

The Miami HEAT and Kaseya Center seek a Premium Client Service Intern to assist the Premium Client Service Department. You will support premium guests and suite holders, helping the team with daily tasks, events, and administrative duties.

This internship offers exposure to high-end hospitality operations during HEAT games and concerts, with opportunities to develop customer service, communication, and organizational skills in a dynamic venue setting.