VIP Client Experience Intern

The HEAT Group; Miami (FL); On-site; USD 20,664 - 30,307; Part time

Job summary

Miami HEAT is seeking a Premium Client Service Intern to support the Premium Client Service Department. The role involves assisting Premium Client Managers with daily operations, coordinating part-time staff, and ensuring excellent service for premium guests during HEAT games and concerts.

The ideal candidate has prior customer service experience, strong communication skills, and the ability to multitask in a fast-paced venue environment. Availability for all events is required.

Qualifications

• Prior customer service or customer support experience.
• Strong written, verbal, and interpersonal communication skills.
• Comfortable interacting with guests and premium clientele.
• Excellent organizational and time-management abilities.
• Ability to work under pressure and handle multiple responsibilities simultaneously.
• Enjoy working directly with people in a service-oriented environment.
• Availability for all HEAT games, concerts, and holiday events.

Responsibilities

• Support the Premium Client Service Department.
• Assist Premium Client Managers with day-to-day operations.
• Interact with premium guests, suite holders, and high-end clients.
• Help coordinate and supervise part-time staff.
• Maintain departmental materials and administrative processes.
• Provide support during all HEAT games and concerts.
• Manage multiple projects and deadlines in a fast-paced environment.

Skills

Customer relationship management

Event operations and hospitality

Professional communication

Problem-solving under pressure

Organization and multitasking

Teamwork and client service excellence

Job description

Miami HEAT is seeking a Premium Client Service Intern to support the Premium Client Service Department. The role involves assisting Premium Client Managers with daily operations, coordinating part-time staff, and ensuring excellent service for premium guests during HEAT games and concerts.

The ideal candidate has prior customer service experience, strong communication skills, and the ability to multitask in a fast-paced venue environment. Availability for all events is required.