Intern, Premium Client Service

The HEAT Group; Miami (FL); On-site; USD 20,664 - 30,307; Part time

Job summary

Miami HEAT is seeking a Premium Client Service Intern to support the Premium Client Service Department. The role involves assisting Premium Client Managers with daily operations, coordinating part-time staff, and ensuring excellent service for premium guests during HEAT games and concerts.

The ideal candidate has prior customer service experience, strong communication skills, and the ability to multitask in a fast-paced venue environment. Availability for all events is required.

Qualifications

• Prior customer service or customer support experience.
• Strong written, verbal, and interpersonal communication skills.
• Comfortable interacting with guests and premium clientele.
• Excellent organizational and time-management abilities.
• Ability to work under pressure and handle multiple responsibilities simultaneously.
• Enjoy working directly with people in a service-oriented environment.
• Availability for all HEAT games, concerts, and holiday events.

Responsibilities

• Support the Premium Client Service Department.
• Assist Premium Client Managers with day-to-day operations.
• Interact with premium guests, suite holders, and high-end clients.
• Help coordinate and supervise part-time staff.
• Maintain departmental materials and administrative processes.
• Provide support during all HEAT games and concerts.
• Manage multiple projects and deadlines in a fast-paced environment.

Skills

Customer relationship management

Event operations and hospitality

Professional communication

Problem-solving under pressure

Organization and multitasking

Teamwork and client service excellence

Job description

Location

Arena 601 Biscayne Blvd, Miami, FL 33132, USA

About the Role

The Miami HEAT and Kaseya Center are looking for a Premium Client Service Intern to assist and provide support to the Premium Client Service Department. Applicants should be motivated and comfortable interacting with guests and high-end clients. The intern will assist the Premium Client Managers on various daily tasks, prioritizing and maintaining part-time staff and other department materials, and will support all HEAT games and concert responsibilities.

ESSENTIAL FUNCTIONS

• Support the Premium Client Service Department.
• Assist Premium Client Managers with day-to-day operations.
• Interact with premium guests, suite holders, and high-end clients.
• Help coordinate and supervise part-time staff.
• Maintain departmental materials and administrative processes.
• Provide support during all HEAT games and concerts.
• Manage multiple projects and deadlines in a fast-paced environment.

Education and/or Experience

• Prior customer service or customer support experience.
• Strong written, verbal, and interpersonal communication skills.
• Comfortable interacting with guests and premium clientele.
• Excellent organizational and time-management abilities.
• Ability to work under pressure and handle multiple responsibilities simultaneously.
• Enjoy working directly with people in a service-oriented environment.
• Availability for all HEAT games, concerts, and holiday events.

Skills This Role Emphasizes

• Customer relationship management
• Event operations and hospitality
• Professional communication
• Problem-solving under pressure
• Organization and multitasking
• Teamwork and client service excellence

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP.

Equal Opportunity Employer:
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.